Announcement

Collapse

Vudu Forum Guidelines

Vudu Forum Guidelines

The Vudu Forums are designed to help viewers get the most out of their Vudu experience. Here, Vudu customers may post information, questions, ideas, etc. on the subject of Vudu and Vudu -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Vudu customers with questions and/or problems with their VUDU service, there are also off-topic areas available within the Vudu Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Vudu Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Vudu reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Vudu products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Vudu retains the right to monitor, edit, and/or remove posts within Vudu Forums, it does not necessarily review every comment. Accordingly, specific questions about Vudu products and services should be directed to Vudu customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Vudu, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Vudu a royalty-free, irrevocable, transferable right and license to use the Comments however Vudu desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Vudu will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Vudu is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Vudu the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Vudu for all claims resulting from any Comments you submit. Vudu takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
See more
See less

Vudu that is built into TV not playing UHD

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    Vudu that is built into TV not playing UHD

    https://forum.vudu.com/forum/technic...-network-error

    I have the same issue as above.

    I just bought through the Vudu app UHD and I have the native built-in VUDU that came on my tv (Which is up to date).

    From the TV I have the following stats:

    Philips Model: 55PFL5601/F7

    Network Connection Test
    Home Network: Pass
    Download speed: Pass

    Download speed: 40.0 Mbps

    Comcast Internet.

    The App under settings will not let me even choose (Under Playback Quality) UHD.

    So whats the fix.


    #2
    Phillips TVs usually don't support UHD on Vudu from what I've seen from other posts. Not all 4k TVs will support UHD on Vudu. Usually the lower end tier 4k TVs have the worst support anyways.

    Comment


      #3
      I hear what your saying however, when the side of the box has this as a selling point and the TV is specifically stated within VUDU's own compatibility list, and when the person that posed the same question had a VUDU employee ask for all her info...there is something wrong,

      Comment


        #4
        ...From Vudu's own website....

        4K Ultra HD + HDR Playback
        • Apple TV 4K - app version 1.1.1 or later (set default playback quality to UHD)
        • Sony 4K TVs (2016 onward) with the Vudu Android TV app v4.2 and higher
        • Google Chromecast Ultra
        • LG UHD, Super UHD and OLED TVs (from 2016 onward)
        • Nvidia Shield TV
        • Philips 5000, 6000 Series 4K TVs

        I Have "Philips 5000" DOESN'T WORK!!!!!!!!!!!!!!!!!!!!!!!!!!!!

        Comment


          #5
          Originally posted by JacobinTexas View Post
          ...From Vudu's own website....

          4K Ultra HD + HDR Playback
          • Apple TV 4K - app version 1.1.1 or later (set default playback quality to UHD)
          • Sony 4K TVs (2016 onward) with the Vudu Android TV app v4.2 and higher
          • Google Chromecast Ultra
          • LG UHD, Super UHD and OLED TVs (from 2016 onward)
          • Nvidia Shield TV
          • Philips 5000, 6000 Series 4K TVs

          I Have "Philips 5000" DOESN'T WORK!!!!!!!!!!!!!!!!!!!!!!!!!!!!
          Hello JacobinTexas, can you please provide me with the following information so I can investigate this issue for you, thanks!

          - TV make and model
          - firmware/software currently installed on your TV
          - Vudu version currently installed (under settings within the Vudu app)

          Comment

          Working...
          X