Announcement

Collapse

Fandango at Home Forum Guidelines

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
See more
See less

UHD issues with Vudu app 3.0.37 on LG OLED

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    UHD issues with Vudu app 3.0.37 on LG OLED

    On my LG OLED55B6P TV I recently had a mandatory upgrade of the Vudu app from 3.0.36 (10/29/2019) to 3.0.37 (12/18/2019) and am now having some UHD playback issues. I was able to get through the UHD (HDR) version of Ad Astra but had several playback errors, and a few instances where the video would freeze up. Two of the latter actually caused the TV itself to crash and reboot.

    Another issue I had several times was when attempting to "Resume", where I would end up getting only the audio from that playback point with the video stuck with just the cover art image with the spinning blue icon below...forcing me to exit and re-try.

    I had no such issues at all with 3.0.36. I don't know why this was a mandatory update but it's not a good one.

    Tom

    #2
    Originally posted by digitalaudiorock View Post
    On my LG OLED55B6P TV I recently had a mandatory upgrade of the Vudu app from 3.0.36 (10/29/2019) to 3.0.37 (12/18/2019) and am now having some UHD playback issues. I was able to get through the UHD (HDR) version of Ad Astra but had several playback errors, and a few instances where the video would freeze up. Two of the latter actually caused the TV itself to crash and reboot.

    Another issue I had several times was when attempting to "Resume", where I would end up getting only the audio from that playback point with the video stuck with just the cover art image with the spinning blue icon below...forcing me to exit and re-try.

    I had no such issues at all with 3.0.36. I don't know why this was a mandatory update but it's not a good one.

    Tom
    I was able to reproduce this issue when I played Ad Astra on a similar model, but only with this specific movie. Do you see the same problem when you play other content?

    Comment


      #3
      Originally posted by DanielH View Post

      I was able to reproduce this issue when I played Ad Astra on a similar model, but only with this specific movie. Do you see the same problem when you play other content?
      Ahhh...that's very interesting. Actually Ad Astra is the only UHD movie I've tried since the update. I've not had any issue with anything else in 1080 HD. I'll have to see how other UHD movies go in the future and post back. It may well be that I would have had an issue with that specific movie even on the previous version. Thanks for the prompt reply!

      Tom

      Comment


        #4
        Now I'm actually on version 3.0.38 and tonight is the first time I've watched and UHD content since watching Ad Astra...specifically "The Art of Self-Defense" which is HDR. I had one playback error, but also three different times when the video froze and where it crashed and rebooted the TV. This never happened to be prior to 3.0.37. Not looking good.

        Tom

        Comment


          #5
          Originally posted by digitalaudiorock View Post
          Now I'm actually on version 3.0.38 and tonight is the first time I've watched and UHD content since watching Ad Astra...specifically "The Art of Self-Defense" which is HDR. I had one playback error, but also three different times when the video froze and where it crashed and rebooted the TV. This never happened to be prior to 3.0.37. Not looking good.

          Tom
          I don't really want to place blame, but the app on LG TVs is an "HTML app" (think web browser) - so there isn't much we can do if the TV is literally rebooting. That said, if you private message me more details (your acct login, mostly) our QA team can try to reproduce and report it to LG to investigate. Thanks!

          Comment


            #6
            Well...granted, it shouldn't be possible for any app bug to cause that. That said, I've also had plenty of playback errors and video freezes etc that didn't do that. More importantly none of that happened in 3.0.36 where UHD playback was flawless. I'll keep an eye on it. When I was having those issues in my last post, I tried shutting the TV off and unplugging it to force a complete cold start. After that I got through the rest of the movie with no issues...however I also avoided any jumping forward of back, which seems to be related to the issues.

            Tom

            Comment


              #7
              Originally posted by digitalaudiorock View Post
              Well...granted, it shouldn't be possible for any app bug to cause that. That said, I've also had plenty of playback errors and video freezes etc that didn't do that. More importantly none of that happened in 3.0.36 where UHD playback was flawless. I'll keep an eye on it. When I was having those issues in my last post, I tried shutting the TV off and unplugging it to force a complete cold start. After that I got through the rest of the movie with no issues...however I also avoided any jumping forward of back, which seems to be related to the issues.

              Tom
              Agreed, we don't want to see playback errors either. As mentioned, if you PM me more details I'll pass it on to our QA team.

              Comment

              Working...
              X