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Purchased Movie available only as trailer

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    Purchased Movie available only as trailer

    I purchased the movie, Star Wars: Rise of Skywalker earlier this evening as a Pre-Order. Received three emails. First one stated that order was received and being processed with an order number. Second email stated that movie order was processed and approved and charged and that I could click the 'Watch Now' icon. Third email was confirmation that the charge went through and that it was now listed under my VUDU tab and again showed 'Watch Now' icon. I clicked on the icon, it went to my VUDU account and the movie title etc appeared but it only listed 'trailer' icon as an available choice. I only have one device so it should not be the issue of multiple devices. Any advice?

    #2
    You purchased a pre-order, which means the movie is not available because it's still in theaters.
    You'll have to wait until Disney releases this movie digitally sometime next year.

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      #3
      I got this e-mail and pre-ordered, it literally said release is TBD 2020. No idea why anyone would expect a Star Wars movie that came out less than 7 days ago would be available to stream.

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        #4
        I'd suggest waiting until the movie itself is released digitally. The release date is being estimated for sometime in March of 2020.

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          #5
          Disney preorders are automatically charged when you place them (unlike other pre-orders that charge when the film is available). So for now, you only have access to whatever content for that title is available (usually just the trailer, sometimes some featurettes). Once the movie is available digitally, you will then be able to watch it.

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