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Roots UV Redemption

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    Roots UV Redemption

    I bought the new edition of Roots on Blu-ray today. I went into Vudu and redeemed the UV code. It redeemed as SD not HD/HDX, and the version I got was not Ultraviolet. It does not appear in my UV locker. I looks like I got the old version of Roots that was on Vudu before it went UV.

    I received this version:
    http://www.vudu.com/movies/#!content...nal-Miniseries
    rather than this version:
    http://www.vudu.com/movies/#!content...ete-Miniseries
    (you can tell from the artwork on the box)

    I've opened a ticket with support, and they're working on it. I'm sure this will be resolved. The reason for this post is to ask if anyone has experienced the same issue.

    Thanks

    #2
    Re: Roots UV Redemption

    Same thing just happened to me. Opening ticket now.

    Comment


      #3
      Re: Roots UV Redemption

      Originally posted by scottmcasey View Post
      Same thing just happened to me. Opening ticket now.
      They will want scans/pics of the UV slip and the discs.

      Comment


        #4
        Re: Roots UV Redemption

        JayJB, did your issue ever get resolved? I supplied all the requested pictures and they forwarded my request on to another department to follow up. But, it has been almost a week and I have not heard anything further.

        Comment


          #5
          Re: Roots UV Redemption

          Yes it was. It took about 2 days.
          Give them a call.

          Comment


            #6
            Re: Roots UV Redemption

            Originally posted by JayJB View Post
            I bought the new edition of Roots on Blu-ray today. I went into Vudu and redeemed the UV code. It redeemed as SD not HD/HDX, and the version I got was not Ultraviolet. It does not appear in my UV locker. I looks like I got the old version of Roots that was on Vudu before it went UV.

            I received this version:
            http://www.vudu.com/movies/#!content...nal-Miniseries
            rather than this version:
            http://www.vudu.com/movies/#!content...ete-Miniseries
            (you can tell from the artwork on the box)

            I've opened a ticket with support, and they're working on it. I'm sure this will be resolved. The reason for this post is to ask if anyone has experienced the same issue.

            Thanks
            I had the exact same issue. I opened a support ticket and after 2-3 days of run-around, I was told that someone from the promotions department would get back to me, but that was back on the 12th and I haven't heard back after two follow up emails. How did you get in touch with them?

            Comment


              #7
              Re: Roots UV Redemption

              Originally posted by MarkLindsay View Post
              I had the exact same issue. I opened a support ticket and after 2-3 days of run-around, I was told that someone from the promotions department would get back to me, but that was back on the 12th and I haven't heard back after two follow up emails. How did you get in touch with them?
              Check your email for my response.

              Comment


                #8
                Re: Roots UV Redemption

                I'm having the exact same issue. Redeemed on release date, opened ticket the day after, they told me they were escalating it to correct dept. After adding pics of remption code, box, product.etc, & 2 follow up emails, still no response in 3 weeks. Any ideas on how to get this resolved?
                Thanks- Todd

                Comment

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