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Vudu Forum Guidelines

Vudu Forum Guidelines

The Vudu Forums are designed to help viewers get the most out of their Vudu experience. Here, Vudu customers may post information, questions, ideas, etc. on the subject of Vudu and Vudu -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Vudu customers with questions and/or problems with their Vudu service, there are also off-topic areas available within the Vudu Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Vudu Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

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Missing Harley Quinn Birds of Prey from my Library

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    Missing Harley Quinn Birds of Prey from my Library

    Hello Vudu.

    Please help!
    Back on March 24th I purchased Harley Quinn and I have watched it a few times since, however it is no longer in my library. I look in my in purchase history and it shows that I own it.

    The email I got about same issue
    these are all the movies they took from me
    Operation Finale HDX Vudu Instawatch
    The Banana Splits Movie (HDX VUDU Instawatch)
    Stuber HDX Vudu Instawatch
    Project Ithaca HDX Vudu Instawatch
    Birds of Prey 4K Instawatch
    Bloodshot 4K Instawatch VUDU
    Angry Birds 1/ The Angry Birds Movie 2 Movie Bundle (VUDU Instawatch)
    All added up not picking quality it’s like 123$
    and now they haven’t responded to me in a few days

    Dear Shele,
    Thank you for contacting Vudu Customer Care!
    We are glad that you have reached out to us. I will provide further assistance.
    I am really sorry to know that some of your movies were deleted. Upon further verification, the movies deleted were InstaWatch titles. The reason for these titles being deleted is, the titles were not redeemed to the Walmart account that purchased the discs.
    My apologies for the inconvenience. Hope this information helps, please let me know if you have any additional questions.


    Paulina A.
    Vudu Customer Care
    1-888-554-Vudu (8838)
    7:00 AM - 8:00 PM PST

    Customer By CSS Email (shele (07/08/2020 06:43 PM)
    Where did my movies go??
    Are y’all taking all Walmart instawatch movies



      I am really sorry to know that some of your movies were deleted. Upon further verification, the movies deleted were InstaWatch titles. The reason for these titles being deleted is, the titles were not redeemed to the Walmart account that purchased the discs.
      is answer I got


        did you buy it directly from Vudu? Was it from Instawatch? Was it a site that was offering discounted codes (like Movies Sometimes?). If it was the last one, Vudu removed Instawatch movies that were redeemed with e-mails that didn't match those of the purchaser or if the codes were not validly purchased codes. There is another thread about this.


          There’s already a post on this exact same topic if your search first.

          Thankfully the one I purchased from Vudu Instawatch is still in my account.

          Call the 800 Vudu Service number.