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Vudu Forum Guidelines

Vudu Forum Guidelines

The Vudu Forums are designed to help viewers get the most out of their Vudu experience. Here, Vudu customers may post information, questions, ideas, etc. on the subject of Vudu and Vudu -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Vudu customers with questions and/or problems with their Vudu service, there are also off-topic areas available within the Vudu Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Vudu Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Vudu reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Vudu products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Vudu retains the right to monitor, edit, and/or remove posts within Vudu Forums, it does not necessarily review every comment. Accordingly, specific questions about Vudu products and services should be directed to Vudu customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Vudu, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Vudu a royalty-free, irrevocable, transferable right and license to use the Comments however Vudu desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Vudu will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Vudu is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Vudu the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Vudu for all claims resulting from any Comments you submit. Vudu takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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I notice that some of my movies are missing

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    I notice that some of my movies are missing

    I’ve been a Vudu customer since they started. I use to buy movies on iTunes at the time but made a convert over to Vudu. I don’t redeem movies. 97 percent of my movies I bought. I have 814 movies and 35 tv shows.

    I started noticing that Vudu removed some of my movies I had without explanation. iTunes pulled the same thing on me.

    The movies I notice that we’re missing was
    1. mean girls
    2. the crazies
    3. showgirls

    those were the main ones I noticed that was gone. I noticed the number of movies decreased. Before you assume that I bought Instacopies from people please know that I don’t do that. I use to buy movies from Walmart and my Vudu account is connected and most movies came with instawatch and my account was connected so all those instawatch copies were mines.

    what’s crazy is I remember buying showgirls it was on sale for 5 dollars and now the movie disappeared from Vudu and iTunes. It’s not even in the iTunes Store either. I remember buying mean girls. It was on sale for $6.99 in Vudu years ago.

    On iTunes I bought a movie years ago. I have email copyr as proof and I notice that iTunes took the liberty of removing the movies from my library along with the purchase history but they failed to realize that I had a email copy of my purchase as proof. Every time you buy something on iTunes they send you a email confirmation and they thought my email was fake and assumed I was asking for free movies.

    it’s crazy how you buy movies and they just disappear without warning or explanation. this is the reason why I stopped investing in digital movies. I always buy blu-ray copies. I have a huge blu-ray collection. I’ve been buying blu-rays since they first came out and they were competing with HD DVD . That’s when blu-rays were 39.99-50 dollars each.

    what’s the point of buying digital movies when we don’t really own them? If I buy a movie on iTunes or Vudu it should remain there. i shouldn’t have to keep track of my movies. there should be a law that protects consumers. if they gonna remove the movie then offer a damn refund. that’s like buying a blu-ray and the studio executives coming to my house asking for the movie back.

    I reviewed your account and there are no signs of those 3 title as ever being on your Vudu account. If they were ever in your account and deleted, we can still see the record of them being there before. Perhaps you had acquired those titles on a different account or service.


      I also recently noticed a movie missing in my account and purchase history that I know I purchased during a previous sale. This is frustrating and agree with the original post. what’s the point of buying digital movies when we don’t really own them? If I buy a movie on Vudu it should remain there.


        Please disregard my above post. I was mistaken. After thorough researching, the movie in question was purchased through a different company and not Vudu.