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Vudu Forum Guidelines

Vudu Forum Guidelines

The Vudu Forums are designed to help viewers get the most out of their Vudu experience. Here, Vudu customers may post information, questions, ideas, etc. on the subject of Vudu and Vudu -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Vudu customers with questions and/or problems with their Vudu service, there are also off-topic areas available within the Vudu Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Vudu Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Vudu reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

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Additionally, please keep in mind that although Vudu retains the right to monitor, edit, and/or remove posts within Vudu Forums, it does not necessarily review every comment. Accordingly, specific questions about Vudu products and services should be directed to Vudu customer service representatives.

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"Vudu encountered problems during the playback. Please restart Vudu and try again"

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    "Vudu encountered problems during the playback. Please restart Vudu and try again"

    So, I have a Galaxy Tab A that can only connect to the internet by using WiFi. I've had the Vudu app on it for some time and generally haven't had any major issues with it. However, within the last month or so the App has been having issues to put it mildly.

    A couple of weeks ago I got the error message "Vudu encountered problems during the playback. Please restart Vudu and try again" okay, I exited the app and started it up again. No luck. I played downloaded titles (I never stream through wifi on the app, only download) and the same message appeared. I eventually had to uninstall the app and redownload a bunch of movies and tv shows, a few days ago, it happened again. It happened once again a day ago and it has happened just now once again. Stuff that I was literally watching about an hour ago is now no longer playing and giving me that error. What is up with the Vudu app and does anyone have a fix for this issue besides me constantly having to uninstall/reinstall and redownload a bunch of my library?

    #2
    I am having the same issue and its beyond fruarerating

    Comment


      #3
      At least I know that I am not the only one. Has anyone found a fix for this yet? I miss using my tablet to watch movies.

      Comment


        #4
        There is no "one size fits all" solution to any streaming issue. If you continue to have problems with your streaming experience, please contact customer care so they can better assist you.

        Comment


          #5
          I'd be glad to hear news of ANYONE getting a solution to this problem. Within the past month, I started suddenly receiving the same playback error, but only on one of several devices I use. It's unfortunately my phone and the primary device I would use to watch anything. I searched for answers online and have found dozens of people experiencing the same issue, although with different devices. But none of the sites I've seen can even hint at an answer. The Google Play store reviews mention this problem often, but there are no answers there either. I opened a ticket with Customer Care on 2/15 and I'm waiting for an update. I'm also keeping my fingers crossed that it can be resolved. I was hoping to convert as much of my physical library to digital as I can, but I haven't seen anyone give a working solution online except in cases where someone gets the error from trying to watch the same video on multiple devices. It's definitely frustrating when you can't access more than 200 titles you own!

          Comment


            #6
            Originally posted by Ascalz View Post
            So, I have a Galaxy Tab A that can only connect to the internet by using WiFi. I've had the Vudu app on it for some time and generally haven't had any major issues with it. However, within the last month or so the App has been having issues to put it mildly.

            A couple of weeks ago I got the error message "Vudu encountered problems during the playback. Please restart Vudu and try again" okay, I exited the app and started it up again. No luck. I played downloaded titles (I never stream through wifi on the app, only download) and the same message appeared. I eventually had to uninstall the app and redownload a bunch of movies and tv shows, a few days ago, it happened again. It happened once again a day ago and it has happened just now once again. Stuff that I was literally watching about an hour ago is now no longer playing and giving me that error. What is up with the Vudu app and does anyone have a fix for this issue besides me constantly having to uninstall/reinstall and redownload a bunch of my library?
            Can you provide me with the following details so we can take a closer look at this, thanks.

            - Make and model of the device with this issue
            - Software version on the device
            - Software version of the Vudu app
            - Titles that are experiencing this issue
            - Connected via WiFi or cell data

            Comment


              #7
              UPDATE: You must be on the Vudu app version 7.4.5.r002. This version resolves this issue on Samsung devices. Please check for an update in the Google Play store. Let us know if this resolves your issue or not. We would like to get some feedback on this.

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