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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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"Vudu encountered problems during the playback. Please restart Vudu and try again"

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    "Vudu encountered problems during the playback. Please restart Vudu and try again"

    So, I have a Galaxy Tab A that can only connect to the internet by using WiFi. I've had the Vudu app on it for some time and generally haven't had any major issues with it. However, within the last month or so the App has been having issues to put it mildly.

    A couple of weeks ago I got the error message "Vudu encountered problems during the playback. Please restart Vudu and try again" okay, I exited the app and started it up again. No luck. I played downloaded titles (I never stream through wifi on the app, only download) and the same message appeared. I eventually had to uninstall the app and redownload a bunch of movies and tv shows, a few days ago, it happened again. It happened once again a day ago and it has happened just now once again. Stuff that I was literally watching about an hour ago is now no longer playing and giving me that error. What is up with the Vudu app and does anyone have a fix for this issue besides me constantly having to uninstall/reinstall and redownload a bunch of my library?

    #2
    I am having the same issue and its beyond fruarerating

    Comment


      #3
      At least I know that I am not the only one. Has anyone found a fix for this yet? I miss using my tablet to watch movies.

      Comment


        #4
        There is no "one size fits all" solution to any streaming issue. If you continue to have problems with your streaming experience, please contact customer care so they can better assist you.

        Comment


          #5
          I'd be glad to hear news of ANYONE getting a solution to this problem. Within the past month, I started suddenly receiving the same playback error, but only on one of several devices I use. It's unfortunately my phone and the primary device I would use to watch anything. I searched for answers online and have found dozens of people experiencing the same issue, although with different devices. But none of the sites I've seen can even hint at an answer. The Google Play store reviews mention this problem often, but there are no answers there either. I opened a ticket with Customer Care on 2/15 and I'm waiting for an update. I'm also keeping my fingers crossed that it can be resolved. I was hoping to convert as much of my physical library to digital as I can, but I haven't seen anyone give a working solution online except in cases where someone gets the error from trying to watch the same video on multiple devices. It's definitely frustrating when you can't access more than 200 titles you own!

          Comment


            #6
            Originally posted by Ascalz View Post
            So, I have a Galaxy Tab A that can only connect to the internet by using WiFi. I've had the Vudu app on it for some time and generally haven't had any major issues with it. However, within the last month or so the App has been having issues to put it mildly.

            A couple of weeks ago I got the error message "Vudu encountered problems during the playback. Please restart Vudu and try again" okay, I exited the app and started it up again. No luck. I played downloaded titles (I never stream through wifi on the app, only download) and the same message appeared. I eventually had to uninstall the app and redownload a bunch of movies and tv shows, a few days ago, it happened again. It happened once again a day ago and it has happened just now once again. Stuff that I was literally watching about an hour ago is now no longer playing and giving me that error. What is up with the Vudu app and does anyone have a fix for this issue besides me constantly having to uninstall/reinstall and redownload a bunch of my library?
            Can you provide me with the following details so we can take a closer look at this, thanks.

            - Make and model of the device with this issue
            - Software version on the device
            - Software version of the Vudu app
            - Titles that are experiencing this issue
            - Connected via WiFi or cell data

            Comment


              #7
              UPDATE: You must be on the Vudu app version 7.4.5.r002. This version resolves this issue on Samsung devices. Please check for an update in the Google Play store. Let us know if this resolves your issue or not. We would like to get some feedback on this.

              Comment


                #8
                I updated from version 7.4.4.r005 to version 7.4.5.r002. I do have a Samsung device, but the update did not resolve my issue.

                Also, I just learned that I can still watch everything on my Samsung phone with these app issues by going to Vudu.com, viewing the page in Desktop mode, and watching it through the web browser. I've been able to open them only in Desktop View though. Redirecting from the site to the app gives the playback error.

                Comment


                  #9
                  I never heard back after my incident was submitted on 2/15 and the app update mentioned above failed for me, but I fixed the problem accidentally. An Android game I play (Archero) sent a mass notification that some players were experiencing game crashes (I was not) and to update Android Webview to version 89.0.4389.105 if this was happening. There was no update listed in the Play Store until I directly searched for Android Webview.

                  I have been checking Vudu once daily since this started happening to see whether the error would suddenly resolve. Once I realized what Android Webview was, I had a feeling that updating it might fix this Vudu playback error and it did! Hopefully posting here helps someone else with the same issue. I don't think Customer Care can do much about this.

                  Comment


                    #10

                    "Vudu encountered problems during the playback. Please restart Vudu and try again"


                    I am also having this issue on my Fire 10 Tablet. Updating did not fix this. Uninstalling and reinstalling did not fix this. Installing Android Webview did not fix this. Attempting to stream from a browser did not fix this. Downloading didn't work either. Considering all of the comments I have found regarding this issue on various devices, the answer may not be onesize fits all but the problem does appear to be exactly that.

                    Comment


                      #11
                      Originally posted by becca75 View Post
                      "Vudu encountered problems during the playback. Please restart Vudu and try again"


                      I am also having this issue on my Fire 10 Tablet. Updating did not fix this. Uninstalling and reinstalling did not fix this. Installing Android Webview did not fix this. Attempting to stream from a browser did not fix this. Downloading didn't work either. Considering all of the comments I have found regarding this issue on various devices, the answer may not be onesize fits all but the problem does appear to be exactly that.
                      Amazon Fire tablets are not supported at this moment. 2nd generation Fire Sticks and Fire Cubes only.

                      Comment


                        #12
                        This just started happening to me. I have a Google Pixel 2 XL. App is up to date but nothing plays. Gives me the same error as the OP.

                        Comment


                          #13
                          Originally posted by FelipeF View Post

                          Can you provide me with the following details so we can take a closer look at this, thanks.

                          - Make and model of the device with this issue
                          - Software version on the device
                          - Software version of the Vudu app
                          - Titles that are experiencing this issue
                          - Connected via WiFi or cell data
                          - Its a Galaxy Tab A, model SM-1510
                          - one UI Version 2.1
                          - Vudu version 7.5.r007.172147480
                          - Every title
                          - Only connects through Wifi...i said this in the original post

                          Also, there was supposedly an update that was supposed to resolve this and for a month or so i didnt have the problem but it has now returned in full force.

                          Comment

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