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Vudu Forum Guidelines

Vudu Forum Guidelines

The Vudu Forums are designed to help viewers get the most out of their Vudu experience. Here, Vudu customers may post information, questions, ideas, etc. on the subject of Vudu and Vudu -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Vudu customers with questions and/or problems with their Vudu service, there are also off-topic areas available within the Vudu Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Vudu Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Vudu reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Vudu products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Vudu retains the right to monitor, edit, and/or remove posts within Vudu Forums, it does not necessarily review every comment. Accordingly, specific questions about Vudu products and services should be directed to Vudu customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Vudu, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Vudu a royalty-free, irrevocable, transferable right and license to use the Comments however Vudu desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Vudu will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Vudu is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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"Movie Unavailable" need help

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    "Movie Unavailable" need help

    I tried watching some of my movies I had downloaded a few weeks ago, and got the error message:
    Movie Unavailable VUDU app needs a one time verification of your download for playback. Please connect to the Internet! DRM Major error code: 0, Minor Code: 3328

    I am connected to the Internet! Some movies work and some don't. So I deleted the download and tried to watch the same movie but got a new error message:
    MOVIE UNAVAILABLE We don't have a version of this movie on iOS. Please contact VUDU Customer Care.

    It happened with Babe, 30 Minutes or Less, and several others. I haven't checked my whole collection yet because I have over a thousand. What is going on?

    #2
    Re: "Movie Unavailable" need help

    Are you on WiFi or cellular connection? If you're on cellular connection, what's your carrier? Are you on public WiFi or on your home network?

    Comment


      #3
      Re: "Movie Unavailable" need help

      Originally posted by FelipeF View Post
      Are you on WiFi or cellular connection? If you're on cellular connection, what's your carrier? Are you on public WiFi or on your home network?
      I was on wifi. My carrier is Verizon.

      Comment


        #4
        Re: "Movie Unavailable" need help

        Have you started a ticket with customer care so we can diagnose your network connection?

        support.vudu.com

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