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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Error: "Another device on your account has started playing this movie"

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    #61
    What device are you using? What other devices do you have on your account?

    Comment

      #62
      I get this error every single time I try to use the Vudu app for iPhone and Chromecast to my TV. I've deleted the app and re-downloaded many times. Restarted my phone over and over. I got an email from Vudu today that the new update had fixed prior issues, so I was hoping it fixed this bug. I deleted my Vudu app and downloaded a new one from the app store. Started watching a movie I own on the app, casting to my TV. It wasn't long before it stopped played and I got the message that another device was watching the same title. I am the only user on the account, using the only device connected to the account. It has happened consistently for the last 8 months with every title I've attempted to watch. Doesn't matter if I'm renting or buy the title.

      It. is. infuriating.

      Comment

        #63
        Originally posted by FelipeF View Post
        What device are you using? What other devices do you have on your account?
        ONE device. My IPhone. I have already spoken to CS(who claimed they were regularly on the forum here and have NEVER heard of this issue coming up here), re started redownloaded erased reinstalled etc. etc...
        i am back here because it happened AGAIN last night while the kids were watching ?Coco?. NO other devices running. Nothing nada. WHEN IS THIS GOING TO BE RECTIFIED??! We (our family) are done purchasing movies through your service and will be looking elsewhere to spend our money.

        Comment

          #64
          Just happened again. Middle of the day and nobody else is streaming. This is ridiculous.

          Comment

            #65
            Originally posted by Michael.E View Post
            Just happened again. Middle of the day and nobody else is streaming. This is ridiculous.
            Did you check to see what other activated devices are on your account? Login to the Vudu website from a computer., then look under "Manage Devices" and remove any devices that you do not want or recognize.

            Comment

              #66
              Originally posted by FelipeF View Post

              Did you check to see what other activated devices are on your account? Login to the Vudu website from a computer., then look under "Manage Devices" and remove any devices that you do not want or recognize.
              Aaaand it happened again today. Yes I have managed devices. Still, those management settings have never changed. I had no problems with what devices are the past. With whatever you people did to combat this unauthorized usage issue, has completely screwed up playback. How about you remove whatever you did till you work this out on your end?? That way your customers don?t have to pay for this screwup. This does not happen streaming to our iPad or iPhones directly. Only when connected to Chromecast.

              Comment

                #67
                Aaaaand once again it has happened. 20 minutes in to a movie. Over to Netflix now...

                Comment

                  #68
                  Thought I would try another movie before going over to Netflix. Shut off again after 15 min. That Vudu is not jumping through hoops to rectify this issue for their already paid in customers, speaks volumes. I?m at a point of being utterly and completely disatisfied with Vudu and I feel like I have been ripped off at this point.

                  Comment

                    #69
                    Happened again today. Zero other devices on/running.

                    Comment

                      #70
                      Happened again last night and again today. They play fine on the phone. When casting, there is a problem. Mine is the only device in the House casting something. When are you people going to get this straightened out? Is there some problem in the coding with Chromecast? Fix it please!

                      Comment

                        #71
                        Aaaaaand it happened again tonight. Kids are trying to watch Paw Patrol. So it?s not just movies, it?s tv shows as well. It did come up on a new screen though! Woo hoo!!
                        Attached Files

                        Comment

                          #72
                          Hello All

                          We identified the issue and are working on a fix. If you observed this while CASTing a potential fix is deployed. If you continue to run into the Concurrent Streaming issue please let us know.

                          Thanks
                          Tam

                          Comment

                            #73
                            Hello All

                            We have deployed a potential fix for every devices to handle the "another device has started streaming" problem. Please give it a try and let me know if you are still running into problems so we can investigate further.

                            Thanks,
                            Tam

                            Comment

                              #74
                              I am having the same problem with a Roku streaming stick, any fixes?

                              Comment

                                #75
                                Hello! I realize this is quite an old thread, but I'm posting to say that I'm currently having this problem with the Windows Store version of the app on my laptop. Yesterday I was able to play a movie just fine, but today no matter what title I select (even the ones I downloaded for offline watch), I get the "This video started playing on another device" error despite my laptop being the only device hooked up to my Vudu account.

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