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Problem sharing

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    Problem sharing

    Hello,

    I recently tried to share my account with family through vudu. I had them create their own vudu account first and then sent the share email.

    When the email finally came through they got the message saying something like "that person already had an account"
    Does the account have to be created after receiving the email? Also not sure if something became glitched because I cancelled the first invite (email never came for them) and sent another which arrived the next day.

    Would cancelling their account work? Or maybe creating a new account under another email? I'm aware uv has a merge option but then they would have to create a uv as well and it sounds like a big mess.

    thanks
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