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Vudu Forum Guidelines

Vudu Forum Guidelines

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Edge having constant error playing anything HDX

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    Edge having constant error playing anything HDX

    MS Edge constantly gives playback errors unless Hardware Acceleration is enabled. Sometimes it works without HW acceleration enabled, sometimes it does not. In WMR it will throw a media format not supported in the app when this happens. The app still works on the desktop when this happens. On the desktop it just says Playback error Unable to start playback in Edge and the same in WMR. As I said, sometimes it works. I have no idea why or when that will happen.

    Problem with HW Acceleration being enabled is it will only play a black screen in WMR due to the DRM. I know Vudu does not give a darn about VR, but there are several million of us now that do. This is the only streaming service (I use 13) that has a constant problem. Now the FN is merged and gone I have no alternative for my library. At the very least I expect it to work on my desktop consistently.

    Anyone know of any causes or fixes? I don't expect a response from support as they pretty much ignore these kind of issues (think UHD support).

    I'm getting a lot more of these issues myself. It's bizaar and I have tried most fixes I could find. Opened a help ticket with VUDU.

    Far as VR goes, I have Rift S and the resolution is okay, but no where near 4k. I just use SD in another browser, and it looks "good enough" to enjoy a movie, to me.


      EDGE update: go to your login account > SETTINGS > PLAYBACK QUALITY > and force it to SD instead of HDX.

      This allowed me to start playing movies in EDGE, in SD, then switch to HDX after it starts.
      Not doing this, Edge doesn't want to launch it in HDX off the bat. And this only works sometimes. Some movies, never switch to HDX, some do. in my collection anyway.