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Vudu Forum Guidelines

Vudu Forum Guidelines

The Vudu Forums are designed to help viewers get the most out of their Vudu experience. Here, Vudu customers may post information, questions, ideas, etc. on the subject of Vudu and Vudu -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Vudu customers with questions and/or problems with their Vudu service, there are also off-topic areas available within the Vudu Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Vudu Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Vudu reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
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6. Comments that discuss ways to manipulate Vudu products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Vudu retains the right to monitor, edit, and/or remove posts within Vudu Forums, it does not necessarily review every comment. Accordingly, specific questions about Vudu products and services should be directed to Vudu customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Vudu, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Vudu a royalty-free, irrevocable, transferable right and license to use the Comments however Vudu desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Vudu will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Vudu is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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Alistair Maclean' s Air Force One Is Down does not show or play after purchase

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    Alistair Maclean' s Air Force One Is Down does not show or play after purchase

    I purchased Alistair Maclean's Air Force One Is Down - The Complete Miniseries (Bundle) today. I received my email confirmation and was charged through Paypal but this show does not appear on either My TV or My Movies (Roku, FireTv, or PC) and when I click to play it from the email confirmation, I am sent back to the listing to buy it but if I click on to purchase again, it congratulates me on the purchase ( not charged again) but there is no link anywhere to play the show. I just contacted Vudu Support and received Ticket 20211225-SENXTS

    I purchased this miniseries on Christmas day. It still does not appear in MY Vudu and I have no way to watch it. My ticket ( see above post) filed on day of purchase remains un-responded to. .


      Restating I bought "Alistair Maclean's Air Force One Is Down - The Complete Miniseries (Bundle)" on Christmas Day. The purchase was confirmed in an email and I was charged for my purchase. It has not been added to "My Vudu" and does not appear anywhere other than in "My Purchases" under my account. It appears while I paid for this purchase I received nothing! Felipe or someone at Vudu, Please look into this matter. Thank You.


        Two months ago today, I made my purchase here at Vudu (See below). The purchase does not appear anywhere except my purchases or with the rest of my movies and tv shows, No artwork icons, No links to play, Nothing. Vudu still has not responded to me in any way or answered my ticket. ---


        Alistair Maclean's Air Force One Is Down - The Complete Miniseries (Bundle) [HDX]





        $6.99 Paypal