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Vudu Forum Guidelines

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Quest 2 app stopped working

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    Quest 2 app stopped working

    Ever since Oculus updated the TV app about a week ago the Vudu app no longer works on my Quest 2. It starts fine, but when I try to watch anything in my library I get full audio, but just video artifacts at the top and bottom of the TV screen. Eventually it throws an app not responding error with the options to close or wait. It also whacks my Quest 2 after this happens and I have to reboot the headset to get normal functionality back. Anyone else seeing this? I have tried numerous 3D and regular movies and it is happening 100% of the time now.

    #2
    This!

    Experiencing the exact same issue. New to Oculus, so wasn’t sure if this a a known issue or a new one.

    Comment


      #3
      Same thing here. Netflix, Prime Video, Bigscreen all work fine.

      Comment


        #4
        I'm having the exact same issue. I have a few dozen digital movies on Vudu, but since my picking up my OQ2 I was really hoping I could use it to see my 3D movies. Regardless of the movie type (3D or HD) the movie attempts to start then crashes horribly and takes my OQ2 with it. In most cases I have to fully reboot my whole headset. I am really hoping this is being fixed quickly. Please!

        Comment


          #5
          Same here. Is their a fix in the works. That was one of the main reasons I bought the Oculus for

          Comment


            #6
            We are aware of this issue and our engineers have been investigating the cause of this bug. I will update this thread once I have more information.

            Comment


              #7
              Following to find out the solution.

              Comment


                #8
                Thanks for that update. Looking forward to a solution. I even bought a few more 3D movies when the app came out. Looking forward to watching them :-)

                Comment


                  #9
                  UPDATE: We have identified the issue as being on Facebook/Meta side. They are giving an estimated time of resolution as sometime next week. The fix should resolve the video issues you've been experiencing.

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                    #10

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