Announcement

Collapse

Fandango at Home Forum Guidelines

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
See more
See less

Support Tickets

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    Support Tickets

    FelipeF can you have someone look at my support ticket? I've had one opened for months now, just opened a new one two weeks regarding the same issue. The second ticket I actually got a response back in about a day, followed up with their email and again, radio silence. I've tried chat multiple times and it just sets on waiting for an agent for hours. It can't be hard to remove titles from one's library.

    #2
    They used to be able to remove a title (has to be originally bought from Vudu) while I was waiting on the phone. I wonder if it's the change from Walmart to Fandango causing all the delays?

    755 UHD
    817 HDX
    5 SD

    Comment


      #3
      Originally posted by lujan View Post
      They used to be able to remove a title (has to be originally bought from Vudu) while I was waiting on the phone. I wonder if it's the change from Walmart to Fandango causing all the delays?

      755 UHD
      817 HDX
      5 SD
      Last time I removed titles earlier this year over the phone it was quick, but you can't even get anyone on the phone. It's just like chat, you're on hold for hours or until it decides to say call again later, if you even get that. I know my first ticket over this current issue has been open for at least 3 or 4 ago, so I doubt the Walmart thing is causing delays. I am betting they let go of a lot of support agents during the pandemic to save money and we are suffering that result.

      Comment


        #4
        Online support, especially offshore, has been bad at a lot of companies for a while.

        Shrinkflation has been a bit thing especially these last few years.
        Make it smaller
        Switch to cheaper materials
        AND
        Raise the price as well.

        In some cases we're paying 2-3x more all while getting less of a lower quality product.

        Comment


          #5
          FelipeF is there anyway you can check my ticket? The sign from the link in my email no longer works to login, chat is never there, my emails have gone unanswered for months, only got one response. The only thing I can find that could be a ticket number is what's in my email, which is 20220801-IYD7X4.

          Comment


            #6
            Originally posted by Wasteland View Post
            FelipeF is there anyway you can check my ticket? The sign from the link in my email no longer works to login, chat is never there, my emails have gone unanswered for months, only got one response. The only thing I can find that could be a ticket number is what's in my email, which is 20220801-IYD7X4.
            I'll get to this ticket by end of day tomorrow.

            Comment


              #7
              Originally posted by FelipeF View Post

              I'll get to this ticket by end of day tomorrow.
              Thanks! I'm not sure if you were the one who I received the email from or not, but it said the 6 titles were removed from my Library, but only 1 of them was removed, the other 5 are still there.

              Comment


                #8
                Originally posted by Wasteland View Post

                Thanks! I'm not sure if you were the one who I received the email from or not, but it said the 6 titles were removed from my Library, but only 1 of them was removed, the other 5 are still there.
                I checked the ticket and I did see them deleted on our end. I also couldn't find some of the content on your account either. If they are importing from somewhere, then we cannot permanently delete them.

                Comment


                  #9
                  Do some things need to be deleted from MA end instead of Vudu?

                  Does MA constantly resync so if purchase shows from other than Vudu it will just keep repairing in Vudu ?

                  Comment


                    #10
                    Originally posted by jeremymc7 View Post
                    Do some things need to be deleted from MA end instead of Vudu?

                    Does MA constantly resync so if purchase shows from other than Vudu it will just keep repairing in Vudu ?
                    The only thing I can think of is that they might have been UV at some point? Would that keep them coming in, even though UV is dead? They were all D2D.

                    Originally posted by jeremymc7 View Post
                    Do some things need to be deleted from MA end instead of Vudu?
                    All are Lionsgate titles, so no MA.

                    You'd think with UV being dead, Vudu could delete them and there would be no way of them coming back since UV is dead... lol

                    Comment


                      #11
                      Anything that was UV I would think is tied to providers. IE Vudu. Which is one reason I ported all UV to any provider I could before it went down, JIC. IE I have thousands of UV titles at Kaleidescape before I even got one of their boxes.

                      Comment


                        #12
                        Vudu needs to add a Hide feature so we can just hide what we don't want anymore, instead of relying on CS to remove them, for like me, those titles that I'm stuck with due to UV.

                        Comment


                          #13
                          I have friends that have make similar comments. Specifically for supplemental materials. And more so when it was ported over and Vudu shows all the supplemental material as feature titles instead of in a feature title folder with the feature itself.

                          Comment


                            #14
                            Originally posted by jeremymc7 View Post
                            I have friends that have make similar comments. Specifically for supplemental materials. And more so when it was ported over and Vudu shows all the supplemental material as feature titles instead of in a feature title folder with the feature itself.
                            Mine was for some Power Ranger titles. They released the series in "Volumes" which I would D2D, and they act as stand alone movies, while later they released the complete seasons as shows themself...

                            Comment


                              #15
                              Originally posted by jeremymc7 View Post
                              Do some things need to be deleted from MA end instead of Vudu?

                              Does MA constantly resync so if purchase shows from other than Vudu it will just keep repairing in Vudu ?
                              Yes, if the title was originally acquired somewhere else, it will continually reappear in your Vudu account.

                              Comment

                              Working...
                              X