Support Tickets

[Duncan Eyedaho]

Vudu needs to add a Hide feature so we can just hide what we don't want anymore, instead of relying on CS to remove them, for like me, those titles that I'm stuck with due to UV.

I agree…
It would be greatly appreciated if Vudu added a Hide Library Video feature that could hide any number of titles in one’s library. Sometimes a movie is bought by mistake, or by a visiting family member, or is included in a promotion, or is simply one you bought and didn’t care for, and so you would rather it not show up in your library anymore. Hidden videos could be managed from a User Tools menu.

I would also really like to be able to hide any video in the Vudu catalog so I don’t have to wade through videos I know I never will want to purchase/watch. Same goes with particular genres; it would be great to hide entire genres if the user so chooses.

Maybe we could get this feature please!?

[Duncan Eyedaho]

Vudu needs to add a Hide feature so we can just hide what we don't want anymore, instead of relying on CS to remove them, for like me, those titles that I'm stuck with due to UV.

I agree…
It would be greatly appreciated if Vudu added a Hide Library Video feature that could hide any number of titles in one’s library. Sometimes a movie is bought by mistake, or by a visiting family member, or is included in a promotion, or is simply one you bought and didn’t care for, and so you would rather it not show up in your library anymore. Hidden videos could be managed from a User Tools menu.

I would also really like to be able to hide any video in the Vudu catalog so I don’t have to wade through videos I know I never will want to purchase/watch. Same goes with particular genres; it would be great to hide entire genres if the user so chooses.

maybe we could get this feature please!?

[Duncan Eyedaho]

Vudu needs to add a Hide feature so we can just hide what we don't want anymore, instead of relying on CS to remove them, for like me, those titles that I'm stuck with due to UV.

I agree…
It would be greatly appreciated if Vudu added a Hide Library Video feature that could hide any number of titles in one’s library. Sometimes a movie is bought by mistake, or by a visiting family member, or is included in a promotion, or is simply one you bought and didn’t care for, and so you would rather it not show up in your library anymore. Hidden videos could be managed from a User Tools menu.

I would also really like to be able to hide any video in the Vudu catalog so I don’t have to wade through videos I know I never will want to purchase/watch. Same goes with particular genres; it would be great to hide entire genres if the user so chooses.

maybe we could get this feature please!?

[FelipeF]

Do some things need to be deleted from MA end instead of Vudu?

Does MA constantly resync so if purchase shows from other than Vudu it will just keep repairing in Vudu ?

Yes, if the title was originally acquired somewhere else, it will continually reappear in your Vudu account.

[Wasteland]

I have friends that have make similar comments. Specifically for supplemental materials. And more so when it was ported over and Vudu shows all the supplemental material as feature titles instead of in a feature title folder with the feature itself.

Mine was for some Power Ranger titles. They released the series in "Volumes" which I would D2D, and they act as stand alone movies, while later they released the complete seasons as shows themself...

[jeremymc7]

I have friends that have make similar comments. Specifically for supplemental materials. And more so when it was ported over and Vudu shows all the supplemental material as feature titles instead of in a feature title folder with the feature itself.

[Wasteland]

Vudu needs to add a Hide feature so we can just hide what we don't want anymore, instead of relying on CS to remove them, for like me, those titles that I'm stuck with due to UV.

[jeremymc7]

Anything that was UV I would think is tied to providers. IE Vudu. Which is one reason I ported all UV to any provider I could before it went down, JIC. IE I have thousands of UV titles at Kaleidescape before I even got one of their boxes.

[Wasteland]

Do some things need to be deleted from MA end instead of Vudu?

Does MA constantly resync so if purchase shows from other than Vudu it will just keep repairing in Vudu ?

The only thing I can think of is that they might have been UV at some point? Would that keep them coming in, even though UV is dead? They were all D2D.

Do some things need to be deleted from MA end instead of Vudu?

All are Lionsgate titles, so no MA.

You'd think with UV being dead, Vudu could delete them and there would be no way of them coming back since UV is dead... lol

[jeremymc7]

Do some things need to be deleted from MA end instead of Vudu?

Does MA constantly resync so if purchase shows from other than Vudu it will just keep repairing in Vudu ?

[FelipeF]

Thanks! I'm not sure if you were the one who I received the email from or not, but it said the 6 titles were removed from my Library, but only 1 of them was removed, the other 5 are still there.

I checked the ticket and I did see them deleted on our end. I also couldn't find some of the content on your account either. If they are importing from somewhere, then we cannot permanently delete them.

[Wasteland]

I'll get to this ticket by end of day tomorrow.

Thanks! I'm not sure if you were the one who I received the email from or not, but it said the 6 titles were removed from my Library, but only 1 of them was removed, the other 5 are still there.

[FelipeF]

FelipeF is there anyway you can check my ticket? The sign from the link in my email no longer works to login, chat is never there, my emails have gone unanswered for months, only got one response. The only thing I can find that could be a ticket number is what's in my email, which is 20220801-IYD7X4.

I'll get to this ticket by end of day tomorrow.

[Wasteland]

FelipeF is there anyway you can check my ticket? The sign from the link in my email no longer works to login, chat is never there, my emails have gone unanswered for months, only got one response. The only thing I can find that could be a ticket number is what's in my email, which is 20220801-IYD7X4.

[jeremymc7]

Online support, especially offshore, has been bad at a lot of companies for a while.

Shrinkflation has been a bit thing especially these last few years.
Make it smaller
Switch to cheaper materials
AND
Raise the price as well.

In some cases we're paying 2-3x more all while getting less of a lower quality product.