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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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New EDGE update, nothing plays now, not even SD...

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    New EDGE update, nothing plays now, not even SD...

    New EDGE update, nothing plays now, not even SD...

    My Edge browser on computer (where I usually watch HDX) barked about their amazing new update, and now I can not play ANY of my purchased movies in there. Works find in SD in Firefox tested. Also completely fails in the WINDOWS VUDU APP which is apparently directly based off EDGE.

    Switching to and from SD - HDX in app and browser fixes nothing.
    Also tried cleaning caching, wiping cookies for the site but no good. Will try a whole edge reset next but that seems extreme since VUDU should make sure their website works inside the approved browsers.

    Anything else I can try? Besides back revving edge?

    #2
    I'm having the same problem. Microsoft updated Edge yesterday, and that update broke the playback on Edge and the app. I use the app for about 80% of my viewing because the picture quality is much better than other browsers. This is a big problem to me.

    Comment


      #3
      I'm have the exact same problem. Nothing will play on the Vudu app on my Computer running Windows 10

      Comment


        #4
        I THEENK it is from an EDGE update, but unsure. Did some reading, and updated my MONITOR driver to the proper one, didn't help. Wiped my EDGE, didn't help. I'm all updated patches etc

        I plan to make a ticket asap about this.

        Comment


          #5
          I was also able to replicate this issue. I've alerted our developers so they can investigate this further.

          Comment


            #6
            Same problem
            Microsoft Edge
            Version 113.0.1774.35 (Official build) (64-bit)

            happening systematically as edge updates across my multiple PC machines

            Comment


              #7
              I'm having the same problem. It started with the Edge update that was auto-installed by Microsoft about 5/06/2023. My OS is Win 11. Everything in Vudu looks the same until I click the WATCH button to watch a particular show, then nothing happens but the error message that says, "Playback error. There is a problem playing this video. Please try again." Happens every time.

              Comment


                #8
                Same problem using Edge Win 11 after Edge Update can no longer play VUDU videos. They used to work in HDX no problem prior to the update.

                Comment


                  #9
                  Looking forward to a solution for this. I have the same problem via the website (I do not use the app) and have to view in SD on Firefox, not good.

                  Comment


                    #10
                    might be fixed now?

                    Comment


                      #11
                      Yes, this issue has been resolved.

                      Comment


                        #12
                        I just tried and the issue still exists for me, both on Edge and the Windows app. I have no issues with Amazon Prime videos, ouTube, or PBSSocal.

                        Comment


                          #13
                          Also, I tried a free Vudu movie and get the ads, but the actual movie still give the error message: "Playback error Unable to stream at this time. Please try a different browser."
                          I consistently get a downstream speed of 26+ Mbps. It is only Vudu.

                          Comment


                            #14
                            This issue is still happening. Is there an ETA on a fix?

                            Comment


                              #15
                              Originally posted by shawnvc6@gmail.com View Post
                              This issue is still happening. Is there an ETA on a fix?
                              it's been long fixed for me. possibly tried deleting all your CACHED FILES in edge. also maybe completely remove edge and reinstall latest

                              Comment

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