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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

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6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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At least 1 Movie and 3 seasons of a tv show disappeared from my library

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    #1

    At least 1 Movie and 3 seasons of a tv show disappeared from my library

    I've already sent an email but I thought maybe making a post here might resolve it faster ... I noticed today a movie I preordered (Medieval - https://www.vudu.com/content/movies/...dieval/2111833) has disappeared from my library along with the first 3 seasons of (The Walking Dead).. I have around 3.5k movies and 200 TV Shows so there could be other titles gone and I wouldn't have a clue about it... not sure if that's something you guys could figure out on your end?.. My account no longer owns this movie or seasons.... it will only let me re-buy them.
    Tags: None
    #2
    Have the same concerns with my account and also quote large account.

    Comment

      #3
      Originally posted by jeremymc7 View Post
      Have the same concerns with my account and also quote large account.
      yeah vudu customer service seems to have gone downhill.... Haven't reached out to them in a while... I seem to remember problems getting resolved fairly fast before... now I'm getting the run around for just a $15 movie and a few seasons of a show... Tried chatting with person online first then sent an email..no one so far seems to have even bothered reading my email/issue... they were giving me steps to clear filters and things...

      Comment

        #4
        OK its been like 2 weeks .... how long does it take vudu customer support to fix things now days?

        Comment

          #5
          anyone even read these?

          Comment

            #6
            "escalating your case" apparently means ignoring you now I guess...I payed with paypal. I'm pretty sure i can go in and say vudu stole it or something (chargeback or w/e) lol...which at this point isn't too far off.... How hard can it be to put one movie and 3 seasons of a show back on my account?... I've provided all the necessary proof ...

            Comment

              #7
              Still heard nothing from "escalated case"....

              Comment

                #8
                FelipeF ... anything you can do on this? Case # 00760365 ... customer support has just been ignoring me... i've sent multiple emails to them for updates and heard nothing back at all.......other then going to paypal and seeing if they can do a chargeback(which would only help me on the movie and not the tv seasons) - I'm at a loss at what to do here.... 2 months is a little excessive by anyone's standards...

                Comment

                  #9
                  I would be wary of going to charge dispute. I wouldn’t be surprised if Vudu suspended or closed an account. Legal or not it would be even more frustrations to deal with.

                  Comment

                    #10
                    Originally posted by jeremymc7 View Post
                    I would be wary of going to charge dispute. I wouldn’t be surprised if Vudu suspended or closed an account. Legal or not it would be even more frustrations to deal with.
                    I mean the movie I'm missing is a movie I preordered here... I have the order # and the paypal transaction # .....they've basically just stolen from me and ignoring me at this point.....

                    Comment

                      #11
                      I get it

                      Comment

                        #12
                        Originally posted by sloner52 View Post
                        FelipeF ... anything you can do on this? Case # 00760365 ... customer support has just been ignoring me... i've sent multiple emails to them for updates and heard nothing back at all.......other then going to paypal and seeing if they can do a chargeback(which would only help me on the movie and not the tv seasons) - I'm at a loss at what to do here.... 2 months is a little excessive by anyone's standards...
                        Have you merged your FandangoNow account into your Vudu account yet?

                        Comment

                          #13
                          Originally posted by FelipeF View Post

                          Have you merged your FandangoNow account into your Vudu account yet?
                          Yes when it was first available to do so... The only thing I had over there was a couple movies that wouldn't redeem on vudu..... I did see a notification under account to merge them again - so I went ahead and did so... and nothing has changed I still don't have the movie or the 3 seasons.... Medieval was preorderd on Vudu.com (I have the order# and Paypal transaction # - already sent to CS)....and the 3 season were redeemed on vudu as well...

                          Comment

                            #14
                            ok abour 4 hours later.... I don't know if you guys did something on your end or merging my vudu and fandango account again did something(which I wouldn't understand because it was preordered/purchased on vudu and I even played it on this account before it was gone) but Medieval is there now.... . the Walking Dead seasons are still missing though .....

                            also weirdly enough on the Medieval movie... it now plays on my Roku Ultra... previously that movie in particular would crash the vudu app.... but would play in the browser..... now it plays on both..

                            Comment

                              #15
                              Originally posted by sloner52 View Post

                              Yes when it was first available to do so... The only thing I had over there was a couple movies that wouldn't redeem on vudu..... I did see a notification under account to merge them again - so I went ahead and did so... and nothing has changed I still don't have the movie or the 3 seasons.... Medieval was preorderd on Vudu.com (I have the order# and Paypal transaction # - already sent to CS)....and the 3 season were redeemed on vudu as well...
                              Check your email for a response.

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