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Getting support?

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    Getting support?

    In the past, I've generally had pretty good success with Vudu support. However, when I contacted them today for an update on an issue that cropped up last September (Vudu's copy of Robotech Season 2 Episode 22 is broken), they asked me for a video of the problem. And the person refused to escalate the issue unless I provided a video. I'm not really equipped to send them a video, and I told them that. Besides, the most relevant video is on their site, and I sent them an existing Vudu case number. The response from support seemed to be essentially "talk to the hand". Has anyone else had this problem? Is there another way to contact Vudu support directly other than via email?

    Any help would be greatly appreciated. Thank you.

    #2
    Yes. The 800 number on the website.

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      #3
      FelipeF might be able to get someone at Vudu to check on this.

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