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Bought HDX version as offered, VUDU only gave me SD.

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    Bought HDX version as offered, VUDU only gave me SD.

    I bought "The Asphalt Jungle" on sale which is listed at HDX quality ( https://www.vudu.com/content/browse/...t-Jungle/10042 ) but VUDU gave me SD quality instead. I contacted support but they say I'm asking for an upgrade but I paid for HDX and simply expect the quality I paid for.

    I've spent thousands of dollars at VUDU so I'm not new to the process, and so-called 'support' won't even bother to check their own web site to see what they're offering. It's fraud to offer one thing and deliver another. What can I do about this?

    #2
    Originally posted by dontXthestreams View Post
    I bought "The Asphalt Jungle" on sale which is listed at HDX quality ( https://www.vudu.com/content/browse/...t-Jungle/10042 ) but VUDU gave me SD quality instead. I contacted support but they say I'm asking for an upgrade but I paid for HDX and simply expect the quality I paid for.

    I've spent thousands of dollars at VUDU so I'm not new to the process, and so-called 'support' won't even bother to check their own web site to see what they're offering. It's fraud to offer one thing and deliver another. What can I do about this?
    HDX will be enabled later today. Sorry for the inconvenience.

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      #3
      Good to know.

      I ended up contacting the phone support and the issue was corrected there, thanks.

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