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Fandango at Home Forum Guidelines

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Can't login

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  • utahman1971
    replied
    My login just stopped working but it was my Adblocker extension in browser that caused mine to not login. I have the app for Windows 11 and use Edge browser. I just turned off the adblocker, and logged back in, and worked for the app and website, then turned back on the adblocker. No resetting router or changing any settings on the router. That was it. I think FAH just does not like adblockers.

    Leave a comment:


  • gjb2074
    replied
    After messing with this much too long, testing modem settings against networks that login, pull IP packet sniffs with much detail, looking into ports to open etc,
    it seems to me the issue is FAH not accepting certain IP addresses, because those numbers are from companies that work with VPN that FAH does not allow.

    I don't know how/why all other streamers deal with disallowing VPN based IP addresses, but seems like FAH could do better.

    After resetting things in my modem back to default and setting up wifi again, none of what I did mattered, when the ISP dynamic assigned IP address changed, FAH started working again.
    No changes on my part.

    Restarting the modem multiple times, it eventually gets an IP assigned from the ISP that FAH "likes" and everything works again, NO CHANGES to my gear.

    I can't change my gear to work solidly with FAH network - maybe if I PAID for a static IP address - but FAH should change to work with IPs the way the rest of the competition manages it.

    Leave a comment:


  • gjb2074
    replied
    Originally posted by jeremymc7 View Post
    Only MA comparable titles are there. Not all. It’s another way to watch MA titles you own on Vudu. They have an app for Roku and most other streaming boxes as well.
    Yep. I've now installed MA anywhere. Weird that ALL these other streamers work just fine, but not FAH/VUDU... and yet it is MY problem.

    I'm aware FAH is supposed to be looking into this.

    NOW, router full resets, Wifi off is not allowing login.
    I'm looking into specific ports to forward/unlock to make FAH/VUDU work again. This is silly.

    ​​​​​​​Meanwhile, using MOVIES ANYWHERE as it has a vast majority of my films.

    Leave a comment:


  • jeremymc7
    replied
    Only MA comparable titles are there. Not all. It’s another way to watch MA titles you own on Vudu. They have an app for Roku and most other streaming boxes as well.

    Leave a comment:


  • gjb2074
    replied
    Originally posted by jeremymc7 View Post

    I'm sure they would say it has something to do with security required by the studios.

    Does MoviesAnywhere have the same issue for you?
    while all the other streamers work fine?
    Not sure if I have access to MoviesAnywhere.... I might have one thing linked from there... let me try...

    Logged right in to that wihtout issue. I'm now confused what that is? Looks like my whole collection is over there too.

    Leave a comment:


  • jeremymc7
    replied
    Originally posted by gjb2074 View Post
    ok, login fail happened again, but this time I only DISABLED WIFI, and that got me back in. I'm on CenturyLink.

    What an annoying setup Fandango At Home/Vudu network is using that chokes this up where Amazon, Max.com, Disney, Youtube, and Paramount+ are not suffering from this networking hiccup. They just work fine.
    I'm sure they would say it has something to do with security required by the studios.

    Does MoviesAnywhere have the same issue for you?

    Leave a comment:


  • gjb2074
    replied
    ok, login fail happened again, but this time I only DISABLED WIFI, and that got me back in. I'm on CenturyLink.

    What an annoying setup Fandango At Home/Vudu network is using that chokes this up where Amazon, Max.com, Disney, Youtube, and Paramount+ are not suffering from this networking hiccup. They just work fine.

    Leave a comment:


  • gjb2074
    replied
    Originally posted by TENIME View Post



    It says "Fandango" not "Fandango at Home" which is what Vudu is now called. Vudu no longer exists.

    And I'm not changing the default e-mail address I use for everything to an e-mail I never check & only have for random one-off things (which is why I was fine changing it on my Fandango account). For a company doing a "seamless takeover" to demand we completely change our accounts in order to keep using them, that's neither seamless, nor what these types of takeovers are supposed to be. The company I work for just bought another smaller similar company, and literally nothing changed for the absorbed employees except the name on their paychecks/business cards. They were able to keep using their same e-mail address, despite the domain changing from "@companyX.com" to "@companyZ.com" (and they didn't have to change anything themselves). And Fandango is a larger company than the one I work for.

    Also, I changed my e-mail address on my Fandango account per that other thread's post, and I still can't get into my "Fandango At Home" account in this web browser (the most current version of Chrome).
    yeah I read it wrong. I had changed my fandango.com account email (that i never use anyway) and it didn't help me at all

    Leave a comment:


  • TENIME
    replied
    Originally posted by gjb2074 View Post
    bumping incase of similarities

    read another thread about not allowing VUDU and FANDANGO AT HOME to have the exact same email address...
    Originally posted by tonyh1975 View Post
    Alright, so I figured it out. Your FANDANGO.com account can NOT have the same email address as your VUDU.com account. If both are the same, you will not be able to access your Vudu account.

    Since you can't change the address on your Vudu account because you are locked out, change the email address on your fandango.com account in the account settings.

    If you can't do that either, call customer support at 1 (888) 554-8838.

    Again, YOU can't have an identical email address on both accounts.
    It says "Fandango" not "Fandango at Home" which is what Vudu is now called. Vudu no longer exists.

    And I'm not changing the default e-mail address I use for everything to an e-mail I never check & only have for random one-off things (which is why I was fine changing it on my Fandango account). For a company doing a "seamless takeover" to demand we completely change our accounts in order to keep using them, that's neither seamless, nor what these types of takeovers are supposed to be. The company I work for just bought another smaller similar company, and literally nothing changed for the absorbed employees except the name on their paychecks/business cards. They were able to keep using their same e-mail address, despite the domain changing from "@companyX.com" to "@companyZ.com" (and they didn't have to change anything themselves). And Fandango is a larger company than the one I work for.

    Also, I changed my e-mail address on my Fandango account per that other thread's post, and I still can't get into my "Fandango At Home" account in this web browser (the most current version of Chrome).

    Leave a comment:


  • gjb2074
    replied
    this happened yet again to me recently. I opened a support ticket, then, couple days later, with no communications, it mysteriously started working again... everywhere but at my home.

    I'm on century link, and after a bunch of research, I did some stuff and fixed this myself.
    The issue is clearly fandango at home, and not centurylink gear, in that, all other streamers have always worked 100% perfectly fine, only FAH/VUDU has these issues.

    - the thing about having a different email for for fandango.com and vudu.com did not work FOR ME. I changed emails, and it didn't help anything.
    - updating the password did not help me
    - power cycling or rebooting the modem do not help login
    - I have no VPNs in play, this was never the issue

    I wasn't scientific in what I did, but here's what I did and something of it must have helped, maybe this will help others on Century Link or else where:

    1. I RESET my home centurylink modem by holding the reset button in while it was powered on, until the power light changed color. this wipes out all your personalized wifi and other setups.
    2. I unplugged the POWER cord from modem, and also disconnected the DSL cable that went to the wall. Unplugging that for about 5 minutes make the connection box down the street maybe reset its network pathing, and could help this issue. Plugging power and DSL back in, the modem reconnects and configures the hardware connection to the box down the street, MAYBE cleaning up network traffic flow.
    3. I DISABLED both 2.4G and 5G WIFI inside my modem, and was able to login to vudu on webpage again. I don't know which of these steps cured it. Maybe all of them?
    4. Reendabled both WIFIs and reset to my settings, all while logging out and back in to vudu at each step to be sure the modem didn't fire up some weird networking addressing translations required for its wifi. Everything kept working.

    5. I tested my phone, and wifi ROKU vudu and they are working correctly now.
    6. JUST IN CASE, I also RESET my Windows 11 networking, and at CMD prompt did a ipconfig /flushdns, but doubt that was needed as the choke point was always at the modem itself.

    In the past, just unplugging the modem seemed to cure failed login.
    Then, it started needing a FACTORY RESET.
    Now, I feel like maybe the powering off and unhooking DSL line for 5 minutes forcing the network reset down the street might have been the answer.
    OR maybe it was disabling the WIFI, then logging in, then reendabling WIFI.

    I say this is Fandango's issue because:
    - It didn't happen to me before they took over
    - although it seems to be with centurylink modems (reading other's issues too), it used to work just fine with no gear changes, all competative streamers I use work perfectly fine pointing to Fandango doing something not so brilliant in thier network security setup, possibly triggering something in CenturyLink modems - that no other streamers I've used ever had a problem with.

    If (when) it happens again, I will try to be more scientifiic to isolating the issue cause and remedy.

    Hope some of this will help others.

    Leave a comment:


  • gjb2074
    replied
    bumping incase of similarities

    read another thread about not allowing VUDU and FANDANGO AT HOME to have the exact same email address...

    Leave a comment:


  • TENIME
    replied
    I did that. I was successfully logged in. I bought a movie that was listed for the longest time but not purchasable. Then I tried to see if my 404 page not found movie was fixed yet (it isn't), and now I can't login again.

    And when I synced both Fandango accounts, I made sure ahead of time that they both had the same password, so I know I'm using the correct one.

    JFC, Fandango, Vudu wasn't without its bugs, but this is absolutely ridiculous.

    Leave a comment:


  • jeremymc7
    replied
    I got an email from Fandango today asking me to sync my login accounts between Fandango (ie Movie Tickets) and Fandango At Home (ie Vudu).

    Any relation I wonder.

    Leave a comment:


  • TENIME
    replied
    We doing this again, Fandango?

    I want to give you more money for a movie, but you're saying you "can't log [me] in, call Customer Service."

    Get your sh** together.

    I'm more worried about my library with this sh** than when Vudu took back the digital redeemed copies from a shady website that sold bad codes.

    Leave a comment:


  • gjb2074
    replied
    magic fix: on centurylink moden, press and hold RESET BUTTON on back while it is powered on, hold for 10 seconds, and release when power light turns amber.

    this fixed it for me.

    Apparently, this hard reset clears more out than a modem menu reboot, or even a power cycling. Vudu/FN logs in and works again.

    Leave a comment:

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