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Vudu Forum Guidelines

Vudu Forum Guidelines

The Vudu Forums are designed to help viewers get the most out of their Vudu experience. Here, Vudu customers may post information, questions, ideas, etc. on the subject of Vudu and Vudu -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Vudu customers with questions and/or problems with their Vudu service, there are also off-topic areas available within the Vudu Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Vudu Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Vudu reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Vudu products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Vudu retains the right to monitor, edit, and/or remove posts within Vudu Forums, it does not necessarily review every comment. Accordingly, specific questions about Vudu products and services should be directed to Vudu customer service representatives.

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For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Vudu, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Vudu a royalty-free, irrevocable, transferable right and license to use the Comments however Vudu desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Vudu will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Vudu is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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Vudo is Broken... Across every single device including the website!

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  • MaxH
    replied
    Re: Vudo is Broken... Across every single device including the website!

    Originally posted by MattO View Post
    Or account. Those are the only two things common to your problems, OP. It might be worth creating a second account. I assume you're tried on a browser in a different location by now.
    Good idea. It might even be quicker to play a trailer from a Private Browsing or Incognito window (or otherwise not logged in). That is, if trailers also won't play for you.

    Leave a comment:


  • MattO
    replied
    Re: Vudo is Broken... Across every single device including the website!

    Originally posted by hpham View Post
    Sounds like the problem is in your own connection.
    Or account. Those are the only two things common to your problems, OP. It might be worth creating a second account. I assume you're tried on a browser in a different location by now.

    Leave a comment:


  • hpham
    replied
    Re: Vudo is Broken... Across every single device including the website!

    Originally posted by Devin View Post
    If anyone can chime in on this it would be greatly appreciated.
    I've been using Vudu in the last few days, including today 10/19/16, on my Win10 laptop, Android tablet, and Android phone. All platforms and devices were able to connect to Vudu, download, play movies that I own. Sounds like the problem is in your own connection.

    Leave a comment:


  • Kappa123
    replied
    Re: Vudo is Broken... Across every single device including the website!

    If you can't access Vudu at all from your network, then that's DEFINITELY a network issue. I use Vudu almost daily and there hasn't been any outages recently that I can think of. Vudu is pretty consistent when it comes to uptime. Have you tried looking into your router configuration to see if your rule set is too strict? You said you tried using Vudu on a phone, does it work on the cell data connection? Why don't you call in and ask for a refund on your rental at least until things get sorted out?

    Leave a comment:


  • Devin
    replied
    Re: Vudo is Broken... Across every single device including the website!

    Originally posted by FelipeF View Post
    Honestly, this looks like a local network issue since all devices are not able to connect. Continue to work with customer care so they can have you run some diagnostic tests on your network.
    No this is not a local network issue and your customer support representatives haven't got back to me for 4 days since their last reply.

    Let me be clear... There is nothing wrong with my connection.. My roku and all it's apps work fine EXCEPT FOR VUDU. Vudu will not work on my phone, my chromebook, my ps4, my roku3 or my roku 4.

    The problem is on Vudu's end.. Not mine.

    It has now been 2 weeks without access to my movies and my rental has 16 more days left. This is not acceptable at all.

    I've already opened up a ticket and yet I haven't got a reply since thursday.. Meanwhile My movie rental continues to be unwatchable and will soon expire.

    Please escallate this immediately.

    Leave a comment:


  • FelipeF
    replied
    Re: Vudo is Broken... Across every single device including the website!

    Honestly, this looks like a local network issue since all devices are not able to connect. Continue to work with customer care so they can have you run some diagnostic tests on your network.

    Leave a comment:


  • Vudo is Broken... Across every single device including the website!

    I have been trying to connect to Vudo for 2 weeks now and my partially free movie rental is now about to expire! I have tryed playing my movies at Vudu.com as well and NOTHING WORKS! In fact, the only thing that does work are the trailers of movies I don't own! It won't even play the trailers of the movies I do own!

    I have tried connecting on my Roku 3, Roku 4, and PS4 and the app just doesn't connect at all! It keeps spinning and spinning trying to connect and then throws out an error message of "connection timed out."

    I already have a ticket open on this issue with customer support but was seriously wondering if anyone here who also has the same issue.

    The last time I connected was a few months ago but since getting a free 3 dollar credit I decided to rent a movie on demand which I now can't watch!

    If there is any word on a possible fix please let me know because I'm getting to the point of beyond fed up now.

    Resetting my equipment doesn't help, resetting my Roku 4 to default factory setting doesn't help either. This problem is on Vudu's end.. and I'd like to see this addressed immediated as I have a dozen films I paid for that I now can't access.

    If anyone can chime in on this it would be greatly appreciated.
    Thanks in advance!
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