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VUDU not working on Moto Z Droid

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    VUDU not working on Moto Z Droid

    First off, the specs:
    Moto Z Droid
    Android 7.0 (Nougat)
    Verizon

    Good day to you all, I'm posting for an issue I'm running into with playing content from the above device. Here's a rundown of what is happening:

    Open VUDU App > Go to My Movies > Select movie
    This opens the "movie summary screen" with the options to [Download (HDX/SD)], [Rent (HDX/SD)], [Watch (HDX/SD)], or [UV Redeem].

    If I click [Watch HDX/SD] (no difference in outcome between the two), the player launches with a picture of the movie cover and four rotating blue dots which I'm assuming indicate that the film is buffering. After about 5 seconds it automatically returns to the "movie summary screen". It is not the connection as I am running 20+ Mbps download and no other service has any issue with running streaming video.

    If I click Download HDX/SD (no difference in outcome between the two), the download bar appears at the top of the screen. It downloads the movie, but then when I try to watch it, the same situation occurs as above when the player opens. This would indicate to me that it is an issue with the player.

    Basically, anytime the player starts, it buffers for a few seconds and then returns to the "movie summary screen". This is the same for TV shows, non-owned movies (i.e.; the Movies On Us), etc. There is never an error code received (which on a side note, not including error checking seems like a gross oversight on VUDU's part).

    What I've tried:
    Restarting the phone
    Restarting the internet connection
    Uninstalling and reinstalling the application
    Force stopping all other non-system running applications

    So far nothing has worked. It worked flawlessly on my old Samsung S7 (it's destroyed, hence the new phone). Is there a known incompatibility with Android 7.0? Is it being addressed?

    Any ideas?

    Thank you!

    #2
    Re: VUDU not working on Moto Z Droid

    Having the same problem. I e-mailed Vudu a week ago they said they'd try their hardest to fix it but haven't heard from them since. And not fixed.

    Comment


      #3
      Re: VUDU not working on Moto Z Droid

      I have new MOTO Z Force. Same issue. Frustrating. I hope someone has a fix...

      Comment


        #4
        Re: VUDU not working on Moto Z Droid

        I'm having our engineers look into this issue, will report back when I have something.

        Comment


          #5
          Re: VUDU not working on Moto Z Droid

          We are aware of a bug with our app specifically dealing with the Moto Z line of phones. We anticipate this issue will get resolved sometime in January, if not sooner. I do not have a specific ETA on the fix.

          Comment


            #6
            Re: VUDU not working on Moto Z Droid

            Is there any update on a fix for this? I'm still having the same issue

            Comment


              #7
              Re: VUDU not working on Moto Z Droid

              Originally posted by Audiowylde23 View Post
              Is there any update on a fix for this? I'm still having the same issue
              Anyone have news on this issue?

              Comment


                #8
                Re: VUDU not working on Moto Z Droid

                Originally posted by Audiowylde23 View Post
                Anyone have news on this issue?
                I keep coming on this board. Can someone please provide an update cause the app is still not working.

                Comment


                  #9
                  Re: VUDU not working on Moto Z Droid

                  Originally posted by Audiowylde23 View Post
                  I keep coming on this board. Can someone please provide an update cause the app is still not working.
                  Can anyone assist please I've been checking like crazy and i can't find any info beyond maybe January?

                  Comment


                    #10
                    Re: VUDU not working on Moto Z Droid

                    I know what you're saying I think it's been since like December 1st I haven't been able to use Vudu on my phone.

                    Comment


                      #11
                      Re: VUDU not working on Moto Z Droid

                      Same problem here. This has been going on since the Android 7.0 update. Can't believe it's taking this long to fix this issue. People not being able to use the app that they've invested a lot of money into is just incredible. I know it takes time to bug fix but we're pushing two months now. One of the reasons I even got the Moto Z was because I thought how cool it would be to go camping or traveling with it and be able to project movies. At least I can still watch Netflix and Amazon Prime -_-

                      Comment


                        #12
                        Re: VUDU not working on Moto Z Droid

                        Originally posted by FelipeF View Post
                        We are aware of a bug with our app specifically dealing with the Moto Z line of phones. We anticipate this issue will get resolved sometime in January, if not sooner. I do not have a specific ETA on the fix.
                        Any updates on this? We're approaching the end of January and still do not have a fix?

                        Comment


                          #13
                          Re: VUDU not working on Moto Z Droid

                          We are furiously testing a fix for this issue at this moment. We don't have an ETA at this time.

                          Comment


                            #14
                            Re: VUDU not working on Moto Z Droid

                            We hope to have the fix released sometime next week.

                            Comment


                              #15
                              Re: VUDU not working on Moto Z Droid

                              Originally posted by FelipeF View Post
                              We hope to have the fix released sometime next week.
                              That is great news. Anxiously waiting for this.

                              Comment

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