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Vudu Forum Guidelines

Vudu Forum Guidelines

The Vudu Forums are designed to help viewers get the most out of their Vudu experience. Here, Vudu customers may post information, questions, ideas, etc. on the subject of Vudu and Vudu -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Vudu customers with questions and/or problems with their Vudu service, there are also off-topic areas available within the Vudu Forums for users to chat with like-minded people, subject to the limitations below.

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Login Fail Error

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    Login Fail Error

    When I login, it says Login Fail at the top of the box. I put in the correct password, as I just changed it. Anyone know what to do?

    #2
    Re: Login Fail Error

    Are you in the United States or using a VPN or proxy?

    Comment


      #3
      Re: Login Fail Error

      Originally posted by Kappa123 View Post
      Are you in the United States or using a VPN or proxy?
      Hi,

      I have the same issue - have tried multiple times to reset the password, and when entering the correct password, it just gives me the "Login failed" error message, which isn't really helpful.

      I don't reside in the States, so using Unotelly.

      Comment


        #4
        Re: Login Fail Error

        Vudu is only available within the United States and Puerto Rico. Using a proxy on our service is a violation of our Terms of Service and our contractual obligations with the movie studios and our partners. The movie studios have placed these restrictions in order to combat movie piracy and unauthorized playback of their content outside of the United States.

        Comment


          #5
          Re: Login Fail Error

          Originally posted by FelipeF View Post
          Vudu is only available within the United States and Puerto Rico. Using a proxy on our service is a violation of our Terms of Service and our contractual obligations with the movie studios and our partners. The movie studios have placed these restrictions in order to combat movie piracy and unauthorized playback of their content outside of the United States.
          You say Vudu is available only in US and Puerto Rico. I am in Puerto Rico and I receive the same login failed error. I have no problem logging in from the website, I only receive the error on my Android tablet. I use my Sprint hotspot to access the internet on my tablet so my IP address places me somewhere in Kansas.

          Maybe the login error is do to the mismatch between physical and IP locations. There is no way for me to change this so could you please confirm this is the problem and remedy the situation so that I can use your service? Thanks.

          Comment


            #6
            Re: Login Fail Error

            Originally posted by eghost57 View Post
            You say Vudu is available only in US and Puerto Rico. I am in Puerto Rico and I receive the same login failed error. I have no problem logging in from the website, I only receive the error on my Android tablet. I use my Sprint hotspot to access the internet on my tablet so my IP address places me somewhere in Kansas.

            Maybe the login error is do to the mismatch between physical and IP locations. There is no way for me to change this so could you please confirm this is the problem and remedy the situation so that I can use your service? Thanks.
            Do you have more than 8 devices activated to your account? You can check for this under the MANAGE DEVICES tab once you login from the web on our website.

            Comment


              #7
              Re: Login Fail Error

              Alright, I'm having login issues with my Android tablet as well. I'm in the United States (California). I'm entering the correct password and email. I can login on the web no problem. I only have three devices registered to my account. I even emailed tech support (from the Google Play Store) on August 27th but received no response.

              Help.

              Please?

              Comment

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