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Vudu Forum Guidelines

Vudu Forum Guidelines

The Vudu Forums are designed to help viewers get the most out of their Vudu experience. Here, Vudu customers may post information, questions, ideas, etc. on the subject of Vudu and Vudu -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Vudu customers with questions and/or problems with their VUDU service, there are also off-topic areas available within the Vudu Forums for users to chat with like-minded people, subject to the limitations below.

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Return Disk+Digital

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    Return Disk+Digital

    I had a PIN on my account (added on my Roku) but apparently that doesn't prevent my 5 year old from purchasing a disk + digital movie ($6 to ship a bluray? Are you kidding?). I called immediatly as I get notifications on my phone anytime a Paypal purchase is done. The nice CSR lady told me she understood and went to work on canceling the order. No dice. Apparently since it's processed through Walmart.com, I would have to wait until the disk came and then I could go to the store and return it. So I did. And it's a Walmart store so it should come as no suprise that they were clueless as to how to take my return. I had the invoice from the package, the email that came from Vudu to confirm my order, and the unopened disk. Three employees poked at their computer and the last one (the assistant manager) said, "I guess you will have to call Vudu."

    Can someone give me any ideas as to how I should go about returning this disk for a full refund?
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