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Movie's won't play since Android update Motorola turbo 2

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    Movie's won't play since Android update Motorola turbo 2

    Since my phone updated, none of my movies will play. I pick the movie goes to play screen and buffers for about a minute. Error message "whoops sorry to interrupt the program." Account works fine on other devices.

    #2
    Re: Movie's won't play since Android update Motorola turbo 2

    Can you provide a screenshot of that error message? I don't think I've ever seen such a message before.

    Comment


      #3
      Re: Movie's won't play since Android update Motorola turbo 2

      Comment


        #4
        Re: Movie's won't play since Android update Motorola turbo 2

        Thank you for the screenshot, sending it over to our engineers.

        Comment


          #5
          Re: Movie's won't play since Android update Motorola turbo 2

          I've been having the exact same issue, with the exact same phone, ever since the 7.0 update about 2 weeks ago. happy someone else is having this issue. Hope they find a fix soon! have a flight this weekend and would love to have my movies available again.

          Comment


            #6
            Re: Movie's won't play since Android update Motorola turbo 2

            Got a Vudu update, but no help movies are still not playing. Bummer

            Comment


              #7
              Re: Movie's won't play since Android update Motorola turbo 2

              Myself and my wife have the same issue. We both have Droid turbo 2. And we are unable to watch movies

              Comment


                #8
                Re: Movie's won't play since Android update Motorola turbo 2

                same here! I cant even download any video from VUDU. once the download is complete I get "Failed" notification from VUDU

                Comment


                  #9
                  Re: Movie's won't play since Android update Motorola turbo 2

                  For those who are having issues with their Moto Turbo 2 and our app, please PM me and I'll provide you a beta version of our app to try out.

                  Comment


                    #10
                    Re: Movie's won't play since Android update Motorola turbo 2

                    I'm afraid I'm getting the same problem since the update on the Lenovo Yoga Tab Pro 3. Things still stream no problem, I just can't play my downloads on my long train commutes anymore.

                    Comment


                      #11
                      Re: Movie's won't play since Android update Motorola turbo 2

                      I have an LG G pad. I can get between 4 and 17 minutes of playback from a downloaded movie before the screen goes black. Attempting to restart the video results in the whoops, sorry to interrupt error. I have tried clearing the cache, uninstalling and re-installing, as well as reformatting my tablet (not a major issue, I primarily use it for Vudu). Streaming simply will not function from the tablet, but will play without a hitch from my T.V., PS4, and Roku.

                      Comment


                        #12
                        Re: Movie's won't play since Android update Motorola turbo 2

                        I'm having the same problem with my turbo 2
                        Please help

                        Comment


                          #13
                          Re: Movie's won't play since Android update Motorola turbo 2

                          Originally posted by FelipeF View Post
                          For those who are having issues with their Moto Turbo 2 and our app, please PM me and I'll provide you a beta version of our app to try out.
                          I am having same issue on Lenovo Yoga tab 3 pro. I can download my movies but I cannot play them. I also can not steam any of my movies. I get the same error "whoops sorry to interrupt orogram, please restart Vudu and try again". Restarting Vudu, restarting tablet, clearing cache, reinstalling app, etc... Nothing seems to resolve this issue. Please help.

                          Comment


                            #14
                            Re: Movie's won't play since Android update Motorola turbo 2

                            Originally posted by Andyryan View Post
                            I'm afraid I'm getting the same problem since the update on the Lenovo Yoga Tab Pro 3. Things still stream no problem, I just can't play my downloads on my long train commutes anymore.
                            Can you explain your issue with further detail? This sounds like a different issue.

                            Comment


                              #15
                              Re: Movie's won't play since Android update Motorola turbo 2

                              Felipe I can't play movies on my Note 4 (C) either... I've had some small OS upgrade last week, than I've updated apps and movies stopped playing. Could you provide me with link to beta version as well? Thanks

                              Comment

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