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The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Need help redeeming The Founder

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    #1

    Need help redeeming The Founder

    Redeemed The Founder a few days ago and as I entered the code, Vudu came back with "invalid code". I waited a few days and entered it again and got the same thing. I tried to enter the code at the Lionsgate UV redeem website and got the message that the code was redeemed at Vudu on the day I originally entered it.

    I submitted a help ticket with a screenshot of what the Lionsgate website said along with the UV code, but haven't heard from anyone in four days.

    Any ideas to get this film to show up in my account?
    Tags: None
    #2
    Re: Need help redeeming The Founder

    I'd say call Vudu customer support but be prepared to send multiple screen shots and copies of your store receipt if you still have it. I had an issue redeeming a movie that was a pre-order. Even though Lionsgate redeemed the code, I selected Vudu as the redemption site then received an email saying that once my code was redeemed at Vudu that my credit card on file would be charged. I asked a simple question of why my card on file would be charged when I used a redemption slip that came with my disc. So Vudu in response to my question deleted the pre-order altogether which then made my valid code invalid. I tried to redeem again and it said this code had already been redeemed. Like you I sent screenshots of the redemption slip, sent a screenshot of what Lionsgate web site showing the slip had already been used, sent them copies of emails showing that Vudu cancelled my pre-order without my authorization but because I had tossed out the receipt (like most anyone does). They refused to even acknowledge they did anything wrong or refused to reimburse me as I had to buy a second copy to get another redemption slip. I kept getting told they would look into it but it's been 5 months now and thru multiple emails and phone calls I finally just gave up. You would think sending copies of the disc case, redemption slip with code clearly on the slip, copy of the Lionsgate website stating that Vudu redeemed the code, a copy of Vudu's email saying they cancelled my code which made my code now invalid would be enough. Nope I tossed the receipt as soon as I got home and so Vudu refused to help me.

    I hope you have better luck then me with getting your movie issue fixed as I'm still bitter over it.

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      #3
      Re: Need help redeeming The Founder

      Contact the studio. I've had similar problems with Universial, WB, Sony etc and they have all resolved in under a day to my satisfaction.

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        #4
        Re: Need help redeeming The Founder

        Originally posted by sturdy78 View Post
        Redeemed The Founder a few days ago and as I entered the code, Vudu came back with "invalid code". I waited a few days and entered it again and got the same thing. I tried to enter the code at the Lionsgate UV redeem website and got the message that the code was redeemed at Vudu on the day I originally entered it.

        I submitted a help ticket with a screenshot of what the Lionsgate website said along with the UV code, but haven't heard from anyone in four days.

        Any ideas to get this film to show up in my account?
        There was a known issue with redeeming this code early on Vudu (before street date of 4/18). Although you did not mention it, my guess is that you got an error the first time entering the code. This burned the code. It's up to you if you want to contact Lionsgate, but with the recent crackdowns on early redemption they are liable to ask where you got the code before the disc was on sale.

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