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Videos not loading

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    Videos not loading

    Since yesterday most of my videos won't load. On Google Chrome and opera it has the message "We are unable to connect to the content you?ve requested. We apologize for the inconvenience. [#7]". On Internet explorer and firefox it just keeps loading with no video appearing. There are a few exceptions that do load like Disney films and xmen first class.

    #2
    Re: Videos not loading

    Can you give some examples as to what movies won't load for you?

    Comment


      #3
      Re: Videos not loading

      Yea not sure what's going on but its weird. This just started after I updated the google chrome with their newest update, I since stop using chrome but all the videos I clicked on since the update are now messed up. I even tried another pc and it still wouldn't work but does if I try them on my phone. The movies I notice that are affected and won't load are ET, terminator 1, transformer movie, slither, taxi driver, knocked up, patch adams. There could be more as well. When trying on explorer, the loading icon appears and sometimes just goes away leaving a black box.

      Comment


        #4
        Re: Videos not loading

        Originally posted by FelipeF View Post
        Can you give some examples as to what movies won't load for you?
        I can give at least 2 that are giving this error for me & a few other people:

        WarGames
        Babel

        They will play on my Blu-Ray players app, but will give that error when trying to stream on PC. This was tried on Opera browser, other titles have always & still play fine. Mobile device just boots you out to details page.

        Comment


          #5
          Re: Videos not loading

          Originally posted by FelipeF View Post
          Can you give some examples as to what movies won't load for you?

          I am having the same problem!

          I watch my movies on a Mac through either Safari or Firefox. Most of my movies play fine, however, 15 of my movies just wont play at all. When I try to watch I get the spinning counter circle...no error message at all...it just keeps spinning forever and the movie will not load. The funny thing is I can watch these movies fine on my iPhone....

          The movies I am having trouble with are:

          Planet of the Apes (1968)
          Beneath the Planet of the Apes (1970)
          Escape from the Planet of the Apes (1971)
          Conquest of the Planet of the Apes (1972)
          Battle for the Planet of the Apes (1973)

          Star Trek: The Motion Picture (1979)
          Star Trek II: The Wrath of Khan (1982)
          Star Trek III: The Search for Spock (1984)
          Star Trek IV: The Voyage Home (1986)
          Star Trek V: The Final Frontier (1989)
          Star Trek VI: The Undiscovered Country (1991)
          Star Trek Generations (1994)
          Star Trek: First Contact (1996)
          Star Trek: Insurrection (1998)
          Star Trek: Nemesis (2002)

          PS. I just checked and I do have the latest version of Flash installed.

          Comment


            #6
            Re: Videos not loading

            I just tested my planet of the apes 1968 too and I'm getting the same thing. And like you, they work on my phone and ps4 but not on my main laptop and other pc. It seem to happen right after I updated google chrome earlier this week and since than I stopped using chrome because it has been acting up since the update but the videos are not loading on all the others too (IE, firefox, opera). Others movies are:
            Transformers the movie
            Taxi Driver
            ET
            Slither
            There Will be Blood
            Knocked Up
            Patched Adams
            The Terminator

            Comment


              #7
              Re: Videos not loading

              Originally posted by FelipeF View Post
              Can you give some examples as to what movies won't load for you?
              I have several movies on my account that won't play. It tells me ......encountered network error during playback.

              Comment


                #8
                Re: Videos not loading

                Baywatch UHD won't load for me after trying for several days. It seems to work when watching the HDX version though. My case # is 170913-000157. I've already been through several troubleshooting steps with Vudu so it's in the hands of the engineers.

                65 UHD
                797 HDX
                2 SD

                Comment


                  #9
                  Re: Videos not loading

                  For the movies that are exhibiting this behavior, they will all be resolved by end of next week.

                  Comment


                    #10
                    Re: Videos not loading

                    Originally posted by lujan View Post
                    Baywatch UHD won't load for me after trying for several days. It seems to work when watching the HDX version though. My case # is 170913-000157. I've already been through several troubleshooting steps with Vudu so it's in the hands of the engineers.

                    65 UHD
                    797 HDX
                    2 SD
                    This one might be a different issue. I'm having someone further investigate this for you.

                    Are you using the embedded app on the Cast TV or casting to the TV from a mobile device?
                    Last edited by FelipeF; 09-15-2017, 03:04 PM.

                    Comment


                      #11
                      Re: Videos not loading

                      Originally posted by FelipeF View Post
                      This one might be a different issue. I'm having someone further investigate this for you.

                      Are you using the embedded app on the Cast TV or casting to the TV from a mobile device?
                      I've tried both methods and neither of them work to load the UHD version of this movie. Thanks!

                      I just get this error:

                      Playback error

                      Sorry, the video player has stopped working. Please try again.


                      65 UHD
                      797 HDX
                      2 SD

                      Comment


                        #12
                        Re: Videos not loading

                        Originally posted by lujan View Post
                        I've tried both methods and neither of them work to load the UHD version of this movie. Thanks!

                        I just get this error:

                        Playback error

                        Sorry, the video player has stopped working. Please try again.


                        65 UHD
                        797 HDX
                        2 SD
                        Our engineers have tried replicating this issue as well and were not able to. The movie plays fine for them.

                        Comment


                          #13
                          Re: Videos not loading

                          Originally posted by FelipeF View Post
                          Our engineers have tried replicating this issue as well and were not able to. The movie plays fine for them.
                          So what next? Maybe a factory reset?

                          65 UHD
                          797 HDX
                          2 SD

                          Comment


                            #14
                            Re: Videos not loading

                            It seems to work when watching the HDX version though.

                            Comment


                              #15
                              Re: Videos not loading

                              Originally posted by kaufen View Post
                              It seems to work when watching the HDX version though.
                              Is the same thing happening with you?

                              65 UHD
                              797 HDX
                              2 SD

                              Comment

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