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Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Videos not loading

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    Videos not loading

    Since yesterday most of my videos won't load. On Google Chrome and opera it has the message "We are unable to connect to the content you?ve requested. We apologize for the inconvenience. [#7]". On Internet explorer and firefox it just keeps loading with no video appearing. There are a few exceptions that do load like Disney films and xmen first class.

    #2
    Re: Videos not loading

    Can you give some examples as to what movies won't load for you?

    Comment


      #3
      Re: Videos not loading

      Yea not sure what's going on but its weird. This just started after I updated the google chrome with their newest update, I since stop using chrome but all the videos I clicked on since the update are now messed up. I even tried another pc and it still wouldn't work but does if I try them on my phone. The movies I notice that are affected and won't load are ET, terminator 1, transformer movie, slither, taxi driver, knocked up, patch adams. There could be more as well. When trying on explorer, the loading icon appears and sometimes just goes away leaving a black box.

      Comment


        #4
        Re: Videos not loading

        Originally posted by FelipeF View Post
        Can you give some examples as to what movies won't load for you?
        I can give at least 2 that are giving this error for me & a few other people:

        WarGames
        Babel

        They will play on my Blu-Ray players app, but will give that error when trying to stream on PC. This was tried on Opera browser, other titles have always & still play fine. Mobile device just boots you out to details page.

        Comment


          #5
          Re: Videos not loading

          Originally posted by FelipeF View Post
          Can you give some examples as to what movies won't load for you?

          I am having the same problem!

          I watch my movies on a Mac through either Safari or Firefox. Most of my movies play fine, however, 15 of my movies just wont play at all. When I try to watch I get the spinning counter circle...no error message at all...it just keeps spinning forever and the movie will not load. The funny thing is I can watch these movies fine on my iPhone....

          The movies I am having trouble with are:

          Planet of the Apes (1968)
          Beneath the Planet of the Apes (1970)
          Escape from the Planet of the Apes (1971)
          Conquest of the Planet of the Apes (1972)
          Battle for the Planet of the Apes (1973)

          Star Trek: The Motion Picture (1979)
          Star Trek II: The Wrath of Khan (1982)
          Star Trek III: The Search for Spock (1984)
          Star Trek IV: The Voyage Home (1986)
          Star Trek V: The Final Frontier (1989)
          Star Trek VI: The Undiscovered Country (1991)
          Star Trek Generations (1994)
          Star Trek: First Contact (1996)
          Star Trek: Insurrection (1998)
          Star Trek: Nemesis (2002)

          PS. I just checked and I do have the latest version of Flash installed.

          Comment


            #6
            Re: Videos not loading

            I just tested my planet of the apes 1968 too and I'm getting the same thing. And like you, they work on my phone and ps4 but not on my main laptop and other pc. It seem to happen right after I updated google chrome earlier this week and since than I stopped using chrome because it has been acting up since the update but the videos are not loading on all the others too (IE, firefox, opera). Others movies are:
            Transformers the movie
            Taxi Driver
            ET
            Slither
            There Will be Blood
            Knocked Up
            Patched Adams
            The Terminator

            Comment


              #7
              Re: Videos not loading

              Originally posted by FelipeF View Post
              Can you give some examples as to what movies won't load for you?
              I have several movies on my account that won't play. It tells me ......encountered network error during playback.

              Comment


                #8
                Re: Videos not loading

                Baywatch UHD won't load for me after trying for several days. It seems to work when watching the HDX version though. My case # is 170913-000157. I've already been through several troubleshooting steps with Vudu so it's in the hands of the engineers.

                65 UHD
                797 HDX
                2 SD

                Comment


                  #9
                  Re: Videos not loading

                  For the movies that are exhibiting this behavior, they will all be resolved by end of next week.

                  Comment


                    #10
                    Re: Videos not loading

                    Originally posted by lujan View Post
                    Baywatch UHD won't load for me after trying for several days. It seems to work when watching the HDX version though. My case # is 170913-000157. I've already been through several troubleshooting steps with Vudu so it's in the hands of the engineers.

                    65 UHD
                    797 HDX
                    2 SD
                    This one might be a different issue. I'm having someone further investigate this for you.

                    Are you using the embedded app on the Cast TV or casting to the TV from a mobile device?
                    Last edited by FelipeF; 09-15-2017, 03:04 PM.

                    Comment


                      #11
                      Re: Videos not loading

                      Originally posted by FelipeF View Post
                      This one might be a different issue. I'm having someone further investigate this for you.

                      Are you using the embedded app on the Cast TV or casting to the TV from a mobile device?
                      I've tried both methods and neither of them work to load the UHD version of this movie. Thanks!

                      I just get this error:

                      Playback error

                      Sorry, the video player has stopped working. Please try again.


                      65 UHD
                      797 HDX
                      2 SD

                      Comment


                        #12
                        Re: Videos not loading

                        Originally posted by lujan View Post
                        I've tried both methods and neither of them work to load the UHD version of this movie. Thanks!

                        I just get this error:

                        Playback error

                        Sorry, the video player has stopped working. Please try again.


                        65 UHD
                        797 HDX
                        2 SD
                        Our engineers have tried replicating this issue as well and were not able to. The movie plays fine for them.

                        Comment


                          #13
                          Re: Videos not loading

                          Originally posted by FelipeF View Post
                          Our engineers have tried replicating this issue as well and were not able to. The movie plays fine for them.
                          So what next? Maybe a factory reset?

                          65 UHD
                          797 HDX
                          2 SD

                          Comment


                            #14
                            Re: Videos not loading

                            It seems to work when watching the HDX version though.

                            Comment


                              #15
                              Re: Videos not loading

                              Originally posted by kaufen View Post
                              It seems to work when watching the HDX version though.
                              Is the same thing happening with you?

                              65 UHD
                              797 HDX
                              2 SD

                              Comment

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