Announcement

Collapse

Fandango at Home Forum Guidelines

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
See more
See less

Vudu flooding network

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    Vudu flooding network

    It seems like just about every evening my network is saturated. I get 1000 ms ping times out and cant browse the web or make any phone calls (voip). The solution is to unplug the Vudu box. Has anyone else had similar issues?

    #2
    Re: Vudu flooding network

    Originally posted by rdkl24 View Post
    It seems like just about every evening my network is saturated. I get 1000 ms ping times out and cant browse the web or make any phone calls (voip). The solution is to unplug the Vudu box. Has anyone else had similar issues?
    I haven't seen this since the early stages of beta testing!

    Try rebooting the box. What are your network specs? What sort of router do you have, how do you have the Vudu hooked up, etc...

    Comment


      #3
      Re: Vudu flooding network

      I haven't seen anything remotely close to this.

      Comment


        #4
        Re: Vudu flooding network

        Originally posted by rdkl24 View Post
        It seems like just about every evening my network is saturated. I get 1000 ms ping times out and cant browse the web or make any phone calls (voip). The solution is to unplug the Vudu box. Has anyone else had similar issues?
        Could you please post your System ID (found in Info & Settings - looks like 0x1a2b)? The engineers might be able to peek at your box and see what has been happening.

        Comment


          #5
          Re: Vudu flooding network

          I have 2 vudu boxes. I will post the system IDs when I get home.

          I also upgraded my router last night after this happened to a dd-wrt type image so that I can try playing with QoS to see if I can improve things.


          My setup is fairly simple. Wired cat-5 to each of the 2 boxes direct to the Linksys N router (don't recal the exact model offhand) to Comcast cablemodem. Right now the only other things on the network are a Vonage box, an iMac, and 2 iPhones.

          The 3 times this has happened I was able to instantly drop my ping times from 1000ms to 20ms by unplugged the Vudu box with the network traffic.

          Comment


            #6
            Re: Vudu flooding network

            Originally posted by rdkl24 View Post
            I have 2 vudu boxes. I will post the system IDs when I get home.

            I also upgraded my router last night after this happened to a dd-wrt type image so that I can try playing with QoS to see if I can improve things.


            My setup is fairly simple. Wired cat-5 to each of the 2 boxes direct to the Linksys N router (don't recal the exact model offhand) to Comcast cablemodem. Right now the only other things on the network are a Vonage box, an iMac, and 2 iPhones.

            The 3 times this has happened I was able to instantly drop my ping times from 1000ms to 20ms by unplugged the Vudu box with the network traffic.

            Before you start playing with QOS setting on the router I would suggest that you contact VUDU support . With your system Id they can go into the box and see what is going on.

            This shouldn't happen but its best to have a engineer at VUDU take a look.

            http://supports.vudu.com/contact.php
            Mon-Fri 8am - 6pm (Pacific Time)
            Sat-Sun 8am -5pm (Pacific Time)
            Last edited by MaxH; 08-24-2008, 12:02 PM. Reason: remove phone #

            Comment


              #7
              Re: Vudu flooding network

              I plan to.

              QoS is just another tool I can use to track down what is going on. I wouldn't consider it a solution since it is not supposed to work that way.

              I would run home now to play with it and give them a call if I didn't have to be here at work for meetings this afternoon

              Comment


                #8
                Re: Vudu flooding network

                If you are running DD-WRT, here are some things to try that may help:

                Increase the number of TCP connections allowed - double or triple it from the default value.

                Decrease the TCP connection timeout to 120 seconds (I think it's normally 3600 seconds).

                What happens is that the Vudu makes a lot of TCP connections and once those, drop the router thinks they are still open until the timeout. If the router gets close to its maximum allowable TCP connections, it gets very slow and very unstable.

                You may have another problem, but this could help possibly as well.

                Comment


                  #9
                  Re: Vudu flooding network

                  rdkl24, could you give us a ring when you're at home and have a chance to take a look at a few things?

                  Thanks!
                  Last edited by MaxH; 08-24-2008, 12:01 PM. Reason: remove phone #

                  Comment


                    #10
                    Re: Vudu flooding network

                    I had the exact same problem - when the network cable was plugged in my network was hosed. That only lasted a day or so right in the beginning, so it may have occured when updates were being downloaded.

                    The problem I still have is that when a movie is downloading I can't do anything else on the network because it slows to a crawl. Additionally, the VUDU box constantly thinks my network is too slow and I get the yellow triangle. I emailed customer service and Jimmy suggested some port forwarding. That didn't help, so I called in and was told to contact Comcast to check my connection - that they may throttle it with too much traffic.

                    SystemID: 0x2d8f
                    Router: Linksys WRT-350N
                    Vudu is connected via 2 Netgear GS-105 gigabyte switches

                    All bandwidth tests show speeds in the 8-12mbps range normally. When a movie is downloading my speeds are more like 300kbps.

                    Comment


                      #11
                      Re: Vudu flooding network

                      Originally posted by staypuppy View Post
                      I had the exact same problem - when the network cable was plugged in my network was hosed. That only lasted a day or so right in the beginning, so it may have occured when updates were being downloaded.

                      The problem I still have is that when a movie is downloading I can't do anything else on the network because it slows to a crawl. Additionally, the VUDU box constantly thinks my network is too slow and I get the yellow triangle. I emailed customer service and Jimmy suggested some port forwarding. That didn't help, so I called in and was told to contact Comcast to check my connection - that they may throttle it with too much traffic.

                      SystemID: 0x2d8f
                      Router: Linksys WRT-350N
                      Vudu is connected via 2 Netgear GS-105 gigabyte switches

                      All bandwidth tests show speeds in the 8-12mbps range normally. When a movie is downloading my speeds are more like 300kbps.
                      Please post what your advertised download speed is from your ISP. I don't want the bandwidth test speed. The reason is that many bandwidth tests are fooled by the "powerboost" that is part of cable modems.

                      The Vudu needs a solid 2 MB/sec download in order to function with instant viewing of SD content. If you don't have that or barely have that, your network will be swamped when streaming content.

                      Comment


                        #12
                        Re: Vudu flooding network

                        I have an 8m plan.

                        Comment


                          #13
                          Re: Vudu flooding network

                          Originally posted by staypuppy View Post
                          I have an 8m plan.
                          Wow. Tiny font...

                          OK, good to know. Wait, Comcast - 8 Mb/sec plan? Are you on business service with them? That's the only way I could figure out how to get 8 Mb/sec from Comcast at least in my area. If you are on the business service you shouldn't have a throttling issue.

                          We'll get someone to look into this...sumthin ain't right...

                          Comment


                            #14
                            Re: Vudu flooding network

                            Originally posted by NA9D View Post
                            Wow. Tiny font...

                            OK, good to know. Wait, Comcast - 8 Mb/sec plan? Are you on business service with them? That's the only way I could figure out how to get 8 Mb/sec from Comcast at least in my area. If you are on the business service you shouldn't have a throttling issue.

                            We'll get someone to look into this...sumthin ain't right...
                            In my area Comcast has an 8mbs tier(you actually hit 8.8mbs).
                            The Powerboost is 30mbs. But of course with Powerboost after 20 seconds or so it drops back down to the 8.8mbs speed.

                            Comment


                              #15
                              Re: Vudu flooding network

                              Originally posted by aaronwt View Post
                              In my area Comcast has an 8mbs tier(you actually hit 8.8mbs).
                              The Powerboost is 30mbs. But of course with Powerboost after 20 seconds or so it drops back down to the 8.8mbs speed.
                              OK. Here in Chicago, you have to get business class service to get the 8 Mb/sec. I hit about 25 Mb/sec max with the powerboost, but yeah - sometimes I see closer to 9 Mb/sec on the downlink.

                              Comment

                              Working...
                              X