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Movies keep buffering then are unable to stream even SD

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    Movies keep buffering then are unable to stream even SD

    I got a philips home theatre system and have been unable to watch a movie because it keeps buffering on hd then i switch to sd it buffers then tells me it is unable to stream at this time please help me i have tried this three times letting the movie run out without getting to watch any of them.

    #2
    Re: Movies keep buffering then are unable to stream even SD

    Can you describe how your player is connected to the internet (wired/wireless) also who is your ISP and what is the speed that you subscribe to?

    Originally posted by harrism View Post
    I got a philips home theatre system and have been unable to watch a movie because it keeps buffering on hd then i switch to sd it buffers then tells me it is unable to stream at this time please help me i have tried this three times letting the movie run out without getting to watch any of them.

    Comment


      #3
      Re: Movies keep buffering then are unable to stream even SD

      I have Verizon DSL 1.5-3 Mbps speed and I have it connected through a Lan cable directly from my Netgear router to my blu ray player. It will play for a few seconds then start buffering play then buffering then it tells me the movie can not be streamed right now try back later.

      Comment


        #4
        Re: Movies keep buffering then are unable to stream even SD

        I've had a similar problem with my Vizio TV- this is the 3rd night in a row I've started a movie in HD (I can never get HDX to work without buffering every minute or so) during the 8PM hour and it keeps stopping about every 5 minutes to buffer. So far I've given up and waited a couple hours and it plays without a hitch after that. Is this because there's less people using the internet around here, or is my provider (AT&T) doing some sort of throttling during prime time?

        Comment


          #5
          Re: Movies keep buffering then are unable to stream even SD

          A lot of times with DSL the modem they provide you with does NAT. When you add a router to the equation, you get a double NAT issue; that can cause you to buffer, or in some cases not be able to connect.
          ________
          Last edited by DanielH; 05-02-2011, 01:21 PM.
          Dan H.
          VUDU QA

          Comment


            #6
            Re: Movies keep buffering then are unable to stream even SD

            Is there a way to correct this?

            Comment


              #7
              Re: Movies keep buffering then are unable to stream even SD

              A lot of modems can be set into bridge mode. The router then needs to be configured to handle pppoe.

              We can help with the settings changes. Or, your ISP provider. Whichever you are more comfortable with.
              ________
              Last edited by DanielH; 05-02-2011, 01:21 PM.
              Dan H.
              VUDU QA

              Comment


                #8
                Re: Movies keep buffering then are unable to stream even SD

                My modem is set in bridge mode but if you can help me that would be greatly appreciated. I really want to be able to watch movies.

                Comment


                  #9
                  Re: Movies keep buffering then are unable to stream even SD

                  help i have VERY FAST SERvice 22Mbps/4.5Mbps but i have very poor ping test results F quality..great loss packets is this why my HDX movies stop to buffer occasionally? my signal bar will be all way up them drop help

                  Comment


                    #10
                    Re: Movies keep buffering then are unable to stream even SD

                    Originally posted by mikestahl View Post
                    help i have VERY FAST SERvice 22Mbps/4.5Mbps but i have very poor ping test results F quality..great loss packets is this why my HDX movies stop to buffer occasionally? my signal bar will be all way up them drop help
                    Who is your Internet provider, and in what state? Have you tried a speed test? A lot of providers advertise certain Internet speeds but use a "speed boost" that may give the full advertised speed for short bursts but slows down considerably during longer downloads, or that serves up popular web sites from the ISP's cached copy, and serves them quicker because it's from their own servers, but all other downloads are served much slower. You may want to check Broadband Reports and see what other people have to say about your provider.

                    Comment


                      #11
                      Re: Movies keep buffering then are unable to stream even SD

                      It has nothing to do with a double NAT. 1.5 to 3 mbps is to slow to stream HD. Pay the extra $10 and get 5-6 mbps, but don't you dare try to stream HDX. Problems waiting to happen...

                      Comment


                        #12
                        Re: Movies keep buffering then are unable to stream even SD

                        Originally posted by dhatman View Post
                        A lot of modems can be set into bridge mode. The router then needs to be configured to handle pppoe.

                        We can help with the settings changes. Or, your ISP provider. Whichever you are more comfortable with.
                        This is my first post and unfortunately it is for a major complaint. The short story is I have Verizon DSL (1.5~3Mbps plan) and although Verizon's speed test and Speedtest.net shows (currently) ~2.1 Mbps, the VUDU speed test shows <700kbps. My DSL modem is set for bridging and my NetGear WNDR3700 router for PPoE.

                        Since buying a Bluray player for Christmas specifically for VUDU, my wife and I have only been able to get through 2 movies out of 5 we rented. This is in SD of course.

                        So what's the story? Has VUDU become so successful its servers are overloaded? I like everything else about the whole experience - user interface, content available, etc. But if we can't watch a movie, it's all for naught.

                        Please advise.

                        Thanks,

                        Mike

                        Comment


                          #13
                          Re: Movies keep buffering then are unable to stream even SD

                          VUDU, no answer on this issue?

                          Comment


                            #14
                            Re: Movies keep buffering then are unable to stream even SD

                            Hello Kart,

                            My apologies, i did not see your first post. If you could send me your email address in a private message i'll be happy to take a look at the streaming sessions you have had. We'll get your account taken care off.
                            Dan H.
                            VUDU QA

                            Comment


                              #15
                              Re: Movies keep buffering then are unable to stream even SD

                              In general we haven't had problems with signal. But last week we ordered a movie in HDX, which kept buffering and scaling back, first to HD, then to SD. That tv is on a hardline gigabit connection to the router, and we're on a 15MB cable connection. I could not find any evidence at the time that either of the computers were noticing any slowdown.

                              I did also notice that every time the buffering recovered, the Vudu app displayed signal which was bouncing from zero bars to 4 bars.

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