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Vudu Forum Guidelines

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Failed to fetch

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    Failed to fetch

    I have a new Magnavox Blue Ray Player and at the first time we browsed movies it worked fine (haven't watched a movie yet). Then we try to get back on it and there was a "network error". Since I had to wait to get approved for this forum I couldn't post anything. Today it started out with the network error thing and i had to configure everything....again.....find the wireless connection and all that. It finally got past the network error thing but now it takes forever to load the apps then went i try to go to VUDU movies it says "failed to fetch"

    Detail: Error when downloading bundle

    More info: Hardware id: G2NSD00100E0A901E1FD
    Device id: 0x8d0fad
    Software version: 3.0.0 - 59423 - PnsMn10300

    I also tried to do an update on the software and it kept getting "interrupted". Do I have more than one problem or is all this tied in together?

    #2
    Re: Failed to fetch

    This could be many different things. Distance from the router, or maybe a firewall issue. Who is your ISP, make and model of your modem and router?
    Dan H.
    VUDU QA

    Comment


      #3
      Re: Failed to fetch

      The router is a cisco linksys WRT110.....ISP? Sorry but i'm not sure what that is. We have our service thru Time Warner Cable....is that what you're asking?

      Comment


        #4
        Re: Failed to fetch

        Also, the distance from the router is only about 25 feet. Our laptop works fine with the router.....shows a good connection but when i check it on the blue ray the signal seems kinda weak (2 bars if that helps). I know this router isn't listed on your website as a preference to use......idk, maybe a new router?

        I'm thinking you may not have gotten my last post. Our router is a Cisco Linksys WRT110 and our service is thru Time Warner Cable. I've heard Linksys isn't a great router.

        Comment


          #5
          Re: Failed to fetch

          Lets try and setup DMZ, i'll walk you through the steps in a Private message, please check your inbox.
          Dan H.
          VUDU QA

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