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Vudu Forum Guidelines

Vudu Forum Guidelines

The Vudu Forums are designed to help viewers get the most out of their Vudu experience. Here, Vudu customers may post information, questions, ideas, etc. on the subject of Vudu and Vudu -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Vudu customers with questions and/or problems with their Vudu service, there are also off-topic areas available within the Vudu Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Vudu Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Vudu reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

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Additionally, please keep in mind that although Vudu retains the right to monitor, edit, and/or remove posts within Vudu Forums, it does not necessarily review every comment. Accordingly, specific questions about Vudu products and services should be directed to Vudu customer service representatives.

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For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Vudu, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Vudu a royalty-free, irrevocable, transferable right and license to use the Comments however Vudu desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
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Streaming Problems - Just Started

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  • Robert Beach
    replied
    I just bought American Gangster in UHD and it will not play. I've cycled the power so on and so forth. I've checked my bandwidth so that isn't the problem. Why can't I watch these movies? I'm using Google on my PC. Clears history, cookes, etc. etc.

    Leave a comment:


  • grahamslayer@gmail.com
    replied
    My Vudu app on my bluray funai player it's not showing or running my movies and the app is not coming up on my phone either

    Leave a comment:


  • radamo
    replied
    I am using the Vudu app on my LG tv and have been having issues for the past few days. Have been working with support to try to solve it.

    Leave a comment:


  • Ltghost
    replied
    I am also having issues....

    I have an LG webos smart tv and I am having a very difficult time streaming my videos off the vudu app. It keeps crashing and saying video playback error. My other streaming apps like amazon,wwe network,Netflix and Hulu stream without any issues. But the vudu keeps having play back errors. I have deleted and reinstalled the app and it is still having issues. Can someone please help me?

    Leave a comment:


  • Ralda2009
    replied
    I?m having with buffering regardless of high speed Internet.. what can I do to stop it

    Leave a comment:


  • rlutcher1
    replied
    ?Unable to stream this movie at the moment due to a network error. Please try again a little
    later?

    Out of the blue for the past week I?ve been unable to watch any of my movies via Vudu on my smarttv.

    I ran a log and noticed that (an IP Address outbound 208.111.158.153:80) is denying me access. I?m assuming this is a Vudu IP.

    I?ve reset my Spectrum Router several times in the past week with no success. I?ve also reset my Panasonic Vera TV as well

    Leave a comment:


  • FelipeF
    replied
    Originally posted by Kawika12 View Post
    Hi, I?m receiving a network error when trying to access Vudu on my Westinghouse TV. Netflix and YouTube are both functional but Vudu is showing a ?failed to fetch? error and is unable to load VUDU Movies.

    Detail: Network Error. Error code 28: Operation timeout.

    More info: Hardware ID: SEITGP2 DF845AD 1A7EF93 F70A06A
    Device ID: Ox58330d8
    Software Version: 3.1.0 - 136992 - SystemDriverMstar 3.1.0.0804

    Not sure how to resolve the issue. I?ve used VUDU on this TV in the past but now it?s no longer functional. Some support would be appreciated, thanks.
    Can you please try again. I made a change from my end that might resolve your issue.

    Leave a comment:


  • Kawika12
    replied
    Hi, I?m receiving a network error when trying to access Vudu on my Westinghouse TV. Netflix and YouTube are both functional but Vudu is showing a ?failed to fetch? error and is unable to load VUDU Movies.

    Detail: Network Error. Error code 28: Operation timeout.

    More info: Hardware ID: SEITGP2 DF845AD 1A7EF93 F70A06A
    Device ID: Ox58330d8
    Software Version: 3.1.0 - 136992 - SystemDriverMstar 3.1.0.0804

    Not sure how to resolve the issue. I?ve used VUDU on this TV in the past but now it?s no longer functional. Some support would be appreciated, thanks.

    Leave a comment:


  • Jpcsmcmjc
    replied
    Re: Streaming Problems - Just Started

    I'm having similar issues. They started abut a week or so. None of my vudu apps work like they used to. My roku tvs and my roku 4 all have issues with Vudu. I can watch netflix, hulu, youtube, ect in HD and Ultra HD with no issues. But when I put on vudu the app takes forever to load. It takes forever to show my movies. Then trying to play one it will take a long time to load, won't load, will stop and buffer, or will stop and say can't play movie at current quality. But again I have had no problems in the past, have had vudu for a few years now. And I can play other videos and movies with no issues what so ever. I also noticed a change to the app. Is this the problem. A change that has some major bugs that haven't been worked out?

    Leave a comment:


  • FelipeF
    replied
    Re: Streaming Problems - Just Started

    Originally posted by bandita52 View Post
    i'm having an issue that i just noticed today. when i'm logged into vudu on windows 7 using chrome browser it's fine, but when i'm using ubuntu and logged in using firefox all i get is the trailers for the movies that i have purchased and the ones that i got when i signed up an account.
    Vudu does not support Linux, sorry.

    Leave a comment:


  • bandita52
    replied
    Re: Streaming Problems - Just Started

    i'm having an issue that i just noticed today. when i'm logged into vudu on windows 7 using chrome browser it's fine, but when i'm using ubuntu and logged in using firefox all i get is the trailers for the movies that i have purchased and the ones that i got when i signed up an account.

    Leave a comment:


  • nycomet
    replied
    Re: Streaming Problems - Just Started

    I have several devices that I use to watch Vudu on. The best performance is on my Playstation 3. The worst performance is on the Roku 2XS. Many times, the Roku would have network errors, but then I would try Vudu on another device and it would run just fine. The Roku 2XS wouldn't handle even the Vudu speed test. So I deleted the Vudu Channel from the Roku, then added it back. After that it worked fine again. I had to go to the Vudu website to manage my devices (delete one of the Roku entries since it was basically a duplicate of the same device).

    I am suspicious that the problem is with the Roku itself. It's processor may be too limited to handle Vudu's 1080p HDX stream. It does great with Netflix and other streaming services, but it chokes with Vudu.

    Meanwhile, the Playstation 3's processor power makes Vudu run at light speed.

    That's just my experience.

    I am using Cablevision's Optimum Boost for my ISP (it's very fast). All of my devices work well with Vudu except for Roku 2 XS. As I said, the Roku hockey puck frequently seems to choke on Vudu's 1080p streams. Not only that, on the Roku the movie and TV thumbnails load extremely slowly or not at all (meanwhile, all of the other Roku Channels function just fine). Perhaps the Roku 2 XS needs a firmware update??? Maybe my Roku is Broku when running Vudu.

    Leave a comment:


  • j-dog
    replied
    Re: Streaming Problems - Just Started

    Buffering non stop on roku devices hard wired to router, solid and consistent 35mb/s down on speedtests, only vudu is issue....netflix and hulu fine. Cmon guys... It buffers even at SD for me these last 4 days, but it doesnt do it on pc....Combo Roku and vudu = buffering.

    Leave a comment:


  • FelipeF
    replied
    Re: Streaming Problems - Just Started

    Originally posted by Cr007 View Post
    Seriously, I have 60Mb/10Mb service
    and having problems watching it on my PC
    tested my net speed and it never dipped below 35Mb/s
    and I've tested it every time it dropped or gave me error msg
    what gives VUDU?
    Still trying to watch Wreck-it Ralph in HD and NOGO!
    Please create a ticket with our support team at the link below so we can determine where the issue lies.

    https://vudu.custhelp.com/app/ask

    Leave a comment:


  • Cr007
    replied
    Re: Streaming Problems - Just Started

    Seriously, I have 60Mb/10Mb service
    and having problems watching it on my PC
    tested my net speed and it never dipped below 35Mb/s
    and I've tested it every time it dropped or gave me error msg
    what gives VUDU?
    Still trying to watch Wreck-it Ralph in HD and NOGO!

    Leave a comment:

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