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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
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3. "Spam" content, references to other products, advertisements, or other offers
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5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Buffering issue

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  • jeffpn
    replied
    Re: Buffering issue

    Seems like every movie I stream now, it'll go for about an hour, and then start buffering, and recommend SD. I'll do a Vudu speed test, and it will peg the meter at 9. Sometimes, I'll get through the movie without further issues. Other times, not so much.

    Leave a comment:

  • Mojotele65
    replied
    Re: Buffering issue

    I am having the same issues when using my ps3. When running speedtest.vudu.com, 8900 Mbps down and 1200 Mbps up. Just started in the last several weeks.

    Leave a comment:

  • dethridge@cinci.rr.com
    replied
    Re: Buffering issue

    I have had buffering issues for years. I have time warner and magnavox from walmart. the last 2 movies i purchased 40yr old vir and this means war are unwatchable in any definition. about half of my movies have buffering issues and at least 6 over the past year were unwatchable. i love the convenience but now spen 4 dollars to drive to kroge rfor redbox movies....bummer

    Leave a comment:

  • jeffpn
    replied
    Re: Buffering issue

    I watched an HDX last night, and another one tonight. No buffering issues at all.

    Leave a comment:

  • jeffpn
    replied
    Re: Buffering issue

    I tried to upload screenshots, but it looks like your forum won't allow it. Speedtest showed 11.50 Mbps down and 1.47 Mbps up, with a ping of 45 ms. Vudu showed 11,511 kbps down, and 1,441 kbps up.

    Leave a comment:

  • Guest's Avatar
    Guest replied
    Re: Buffering issue

    Originally posted by jeffpn View Post
    ....
    Jeff,

    When you buffer, run a speed test from:

    Speedtest.net
    Speedtest.vudu.com

    I'd like to see if there is any difference between the two. The VUDU speedtest is generally a little bit slower for the fact that it's a larger download. Some ISP's provide a speed boost at the beginning of downloads, but after a few seconds will drop back to a normal speed.

    Leave a comment:

  • jeffpn
    replied
    Re: Buffering issue

    ....

    Leave a comment:

  • jeffpn
    replied
    Re: Buffering issue

    I did run a ping on all 4 of the websites that Vudu asked me to run a tracert on. All 4 of the sites responded, no packets were lost. Response times were quite low, as well. I'm sure AT&T would like to hear that, just as Vudu used the tracert to blame AT&T for the problem. Clearly there is an issue somewhere, but where does the problem lie? Sometimes movies stream just fine, and other times I pull my hair out.

    Leave a comment:

  • jeffpn
    replied
    Re: Buffering issue

    Buffering rears it's ugly head.

    Over the course of the last month, I've developed some annoying issues with buffering, and "Network problems, please try to watch later". My Vudu speed test shows >9 meg. I called Vudu tech support, and they had me run 4 different traceroutes. I think all 4 of them failed at at least one hop. (I have a .txt file, if anyone is interested.) Vudu gave that as a reason to cite AT&T as the culprit, and recommended I call them. If you're standing up, sit down. What AT&T said is a real shocker: "Nothing wrong on our end. It's Vudu's fault." AT&T transferred me to their premium tech support. You know what that means, I have to pay to play! And they don't guarantee a fix. Meanwhile, I'm stuck not able to watch the movie. Now Vudu did give me a credit, but I have 2 more movies on ice to watch. Buffering was never an issue before a month ago. Nothing that I know of has changed. My Blu Ray is still wired directly to the modem/router combination. I had a friend in Maryland run the same 4 traceroutes Vudu had me run. He had no timeouts anywhere. AT&T says because I can surf without issue, it's a problem they won't fix for free. What bugs me is after some of the timeouts, the next hop has att.net in the name. Who is responsible for this problem? Nobody wants to take ownership of it!!!

    Leave a comment:

  • jeffpn
    replied
    Re: Buffering issue

    Interesting issue tonight: I started buffering toward the end of the movie. One time when it started playing again, it was audio only. The picture was black. I finished watching the movie in HD. The soundtrack on the SD feed was not as good.

    Leave a comment:

  • skidooy
    replied
    Re: Buffering issue

    For the past 2 Saturday evenings, I too have been having buffering issues with HDX on my Samsung DVD player. At the time, my vudu speed test shows 19 Mb/s down. With the movie streaming it is 13 Mb/s.

    After downgrading to HD, the movie played fine.

    Today, I am re-streaming the same movie in HDX just fine. Network parameters are the same. This seems to imply issues with Vudu servers during peak times.

    Vudu support suggested turning off/resetting all of the devices on my network (cable modem, switches, computers, etc). That seems like a "vudu" solution for sure. They said was needed to "reset" the network connection to Vudu as opposed to simply restarting the DVD player, or even more simply - restarting the Vudu session.

    Leave a comment:

  • wscottd
    replied
    Re: Buffering issue

    i have a similar issue, i attempted too watch a few of the many different programs ive purchased through vudu this evening in HDX ,first the buffering then the option too change too hd, so i went too hd.. same thing so i went too sd, so i thought i would check too see what the network test speed would say... green bars all the way too the top the whole time, says i should be able too watch movies at the HDX setting. then too add insult too injury i decided too check too see if a free preveiw of another HDX movie play for longer than about 15 sec's which is all i could get at HDX with the movies i own..... you'll never guess it played flawlessly.... please help, im a very, very frustrated customer! oh and afterwards i tried again and again too watch anything in hdx no go

    Leave a comment:

  • bippin
    replied
    Re: Buffering issue

    I too have been having serious buffering issues in the last couple of days whereas I haven't in the past.

    I did the Vudu speedtest and got 4.475Mbps down and 415kbps up.

    My connection from device (Entone STB) to router (Westell 7550) is 100Mb wired Ethernet.

    Leave a comment:

  • Guest's Avatar
    Guest replied
    Re: Buffering issue

    Originally posted by Bjenn View Post
    I have been receiving the following message for the last month when I attempt to watch a movie on Vudu. "Your network speed is insufficient for uninterrupted playback at this quality. Recommend you select a lower quality to continue watching." I switched to SD, and still receive the problem. This is the second movie that I have rented
    Bjenn,

    Please give us a call at (888)554-VUDU so we can get a little more information about your setup.

    Leave a comment:

  • Bjenn
    replied
    Re: Buffering issue

    I have been receiving the following message for the last month when I attempt to watch a movie on Vudu. "Your network speed is insufficient for uninterrupted playback at this quality. Recommend you select a lower quality to continue watching." I switched to SD, and still receive the problem. This is the second movie that I have rented

    Leave a comment:

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