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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Failed to Connect Samsung Blu-Ray

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    Failed to Connect Samsung Blu-Ray

    Samsung Blu-Ray M/N BD-C6800 with wireless connection, I repeatedly get a "Failure to Connect to the Network" error message when I select the VUDU icon. Details: Curl Code: 0 More info: Hardware ID: SAMBBC01002399806F2F Device ID: 0x19fefe SW Build #: 87971.

    All other options - Netflix, Hulu Plus, CNBC - connect with no problem. I have previously used this device to connect to VUDU, but it has been some time. My VUDU account is up to date. Any help?

    #2
    Re: Failed to Connect Samsung Blu-Ray

    Please check to see if there is a firmware update for your device. If there is, download and install it and then try again.

    Comment


      #3
      Re: Failed to Connect Samsung Blu-Ray

      Felipe, I checked for firmware updates and it is current. It still won't connect. Any other suggestions?

      Comment


        #4
        Re: Failed to Connect Samsung Blu-Ray

        Ok, I reprovisioned your device. Not sure if it will help but please try again.

        Comment


          #5
          Re: Failed to Connect Samsung Blu-Ray

          No, it still won't connect.

          Comment


            #6
            Re: Failed to Connect Samsung Blu-Ray

            I am also having a problem with my Samsung BluRay being unable to stream myVudu movies. When I select Vudu on the player I noticed the app is very slow in responding and Loading.... appears on the screen then after several minutes a message comes up that it appears there is a problem with streaming the movie .

            I have Fios Quantum 75/35 Mbps service and the player is connected via ethernet cable and has been updated to the current firmware. I used the Vudu Speedtest to verify my connection speed an it showing 44023 kbps/9594 kbps. Netflix is working without an issue- it loaded and started playing a in less than 30 seconds.

            Comment


              #7
              Re: Failed to Connect Samsung Blu-Ray

              I tried viewing Vudu on my Blu-Ray Player again a few hours later. I noticed after selecting the Widget/App it showed Starting.... then Updating.... Once it connected to Vudu (much quicker this time than previously) I was able to select the movie I wanted from My Movies. I noticed there were some design changes to the screen I clicked to start watching and immediately the movie started in HDX. Hopefully it will continue this way.

              Comment


                #8
                Re: Failed to Connect Samsung Blu-Ray

                My Samsung Blu-ray continues to fail to connect to VUDU, although it connects to all other services. Thinking it was a hardware issue, I installed a ROKU box, set it up, and tried to connect. I get the same thing: all services EXCEPT VUDU connect perfectly. I get the same error message that I got with the Blu-ray, "Failure to connect to the network". I guess it's just not going to work no matter what. Too bad. I used to like using VUDU. But I'm moving on to Amazon Instant and M-GO.

                Comment


                  #9
                  Re: Failed to Connect Samsung Blu-Ray

                  My Samsung blu-ray (BD-EM57), is having problems connecting to vudu as well. All other applications are working normal.

                  Comment


                    #10
                    Re: Failed to Connect Samsung Blu-Ray

                    My Samsung Blu-ray (BD-EM57) with wireless isn't connecting either. All other apps are working exactly how they should. When I click the Vudu icon on the smart hub, it says connecting and then stays in the black and blue "loading" screen, freezing my device and prompting me to reboot. I haven't used it since last week and it was working flawlessly then. Are there new updates to either my device or the Vudu application that I'm unaware of?

                    Regards,
                    Ceaira

                    Comment


                      #11
                      Re: Failed to Connect Samsung Blu-Ray

                      Originally posted by mochaeyedmommy View Post
                      My Samsung Blu-ray (BD-EM57) with wireless isn't connecting either. All other apps are working exactly how they should. When I click the Vudu icon on the smart hub, it says connecting and then stays in the black and blue "loading" screen, freezing my device and prompting me to reboot. I haven't used it since last week and it was working flawlessly then. Are there new updates to either my device or the Vudu application that I'm unaware of?

                      Regards,
                      Ceaira
                      Depending on how your device is currently set-up, usually every time your device connects to the internet, it checks for the latest firmware. You can do this manually by checking the settings for your device. You will need to refer to your owners manual on how to do this if you don't already know how to.

                      Comment

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