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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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VUDU HDX problems over Verizon FiOS

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    #1

    VUDU HDX problems over Verizon FiOS

    I have submitted a support ticket, on more than one occasion, concerning buffering issues on my system.

    I have Verizon FiOS with supposed download capability of 50Mbps. I have all my devices wired over Gigabit LAN with an Actiontec GigE router.

    Since January, I have started having problems EVERY time we watch movies in HDX. I have reset the router etc, to no avail. All devices, two Roku 3 an Oppo BD player have this problem. The problem starte in January of this year.

    My pc's report a download speed of near or over 50Mbps with upload greater than 25Mbps.

    I can't seem to get to the bottom of the problem ruining my movie watching experience. I cannot figure out if the problem is with my hardware, the Verizon service or Vudu service. Verizon indicates there is no problem with their service or my hardware.

    I would greatly appreciate some assistance.

    Thanks,
    Rudy
    Tags: None
    #2
    Re: VUDU HDX problems over Verizon FiOS

    Have you created a help ticket yet with customer care? You can do so here https://vudu.custhelp.com/app/ask

    Comment

      #3
      Re: VUDU HDX problems over Verizon FiOS

      I have worked with the support folks at VUDU, who have been of great help. I have since started to look at the problem being my Verizon FiOS connection. I have a technician coming out to the house today. It took several phone calls and a lot of aggravation to get Verizon to send out a tech.

      Verizon's remote troubleshooting says there is nothing wrong, but something is definitely wrong.

      I'll update the thread when I get a solution.

      Comment

        #4
        Re: VUDU HDX problems over Verizon FiOS

        Originally posted by Rocasi View Post
        I have worked with the support folks at VUDU, who have been of great help. I have since started to look at the problem being my Verizon FiOS connection. I have a technician coming out to the house today. It took several phone calls and a lot of aggravation to get Verizon to send out a tech.

        Verizon's remote troubleshooting says there is nothing wrong, but something is definitely wrong.

        I'll update the thread when I get a solution.
        If you have a chance, send us your case number so we can take a look as well

        Comment

          #5
          Re: VUDU HDX problems over Verizon FiOS

          Not sure if I can dig up the case numbers, but wanted to report the results of Verizon's tech visit.

          It turns out my 50Mbps download service had some issue on the line that caused intermittent and very erratic speeds. No rhyme or reason, but the problem seemed to stem from a dirty splitter well away from my home. I should have taken the time to take a look at the ONT box outside. I would have seen the intermittent red 'blinking' light next to the video section. In my case, that signaled a problem with the stream capability of both the internet and a few FiOS channels.

          The tech put a meter on the the line going to my home and it showed a 'fail' indication as far as signal strength. He discovered the problem was upstream of the connection at the street splitter. He called another tech that works on that issue. It took him a couple of hours to find the problem at a splitter way upstream that affected me.

          Once the cables were cleaned, the original tech changed out the ONT computer to ensure there were no other problems.

          Tonight we streamed our second HDX movie with zero problems!!!!

          The difficult part was getting Verizon to send someone out to check the problem. They seem very hesitant to send out a technician.

          As an aside, I have checked my internet speed several times since the fix, and everything shows 50Mbps down and 25Mbps up.

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