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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

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2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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VUDU connection down - AGAIN

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    VUDU connection down - AGAIN

    About every other week on Friday night the VUDU network is down and I can't connect to get any movies. Now tonight - NEW YEARS EVE - I can't connect.

    The units no good if I can't watch movies other than during the daytime when everyone's at work - including me!

    What's the problem? Seems like there's maybe a bandwidth problem into the VUDU servers on busy nights?

    ----------------------------------------------------------------

    A box powercycle seemed to fix this.

    #2
    Re: VUDU connection down - AGAIN

    My VUDU box at home is connected right now so I know the service isn't down. Can you describe your home network so we can figure out how your VUDU is connected?
    Vudu Forum Moderator

    Comment


      #3
      Re: VUDU connection down - AGAIN

      Originally posted by glhasse View Post
      About every other week on Friday night the VUDU network is down and I can't connect to get any movies. Now tonight - NEW YEARS EVE - I can't connect.

      The units no good if I can't watch movies other than during the daytime when everyone's at work - including me!

      What's the problem? Seems like there's maybe a bandwidth problem into the VUDU servers on busy nights?

      I probably have scrapped movie plans a dozen times in the past year because of this. Looks like it might be time to reactivate my Blockbuster or Netflix accounts!
      Have you tried rebooting your Vudu box when this happens? It usually comes right back up. It's not always Vudu's fault here. Reboot your box.

      Comment


        #4
        Re: VUDU connection down - AGAIN

        I know when my router on FIOS changes IP addresses I wil lose my connection to VUDU. Usually it comes back up on it's own but sometimes I need to give the box another internal IP address to get it to connect again.

        I have no idea why it happens. but it never happens to all 3 boxes only one or two.

        Comment


          #5
          Re: VUDU connection down - AGAIN

          Originally posted by glhasse View Post
          About every other week on Friday night the VUDU network is down and I can't connect to get any movies. Now tonight - NEW YEARS EVE - I can't connect.

          The units no good if I can't watch movies other than during the daytime when everyone's at work - including me!

          What's the problem? Seems like there's maybe a bandwidth problem into the VUDU servers on busy nights?

          I probably have scrapped movie plans a dozen times in the past year because of this. Looks like it might be time to reactivate my Blockbuster or Netflix accounts!
          Strange that you're having trouble. I downloaded and watched two movies last night with no trouble at all.

          Comment


            #6
            Re: VUDU connection down - AGAIN

            Originally posted by glhasse View Post
            About every other week on Friday night the VUDU network is down and I can't connect to get any movies. Now tonight - NEW YEARS EVE - I can't connect.
            Could it be that something specific to your setup is causing the box to lose connectivity so frequently?
            As far as I know our servers haven't been down (I know I've been using my box regularly, and I haven't seen reports of similar symptoms from any other customer).

            When your box shows "Network Down", have you tried going into the Network Troubleshooter page and reconnect? (it's the page with the 3-step process/check boxes with tick marks)

            -- Greg

            Comment


              #7
              Re: VUDU connection down - AGAIN

              Greg,

              I have seen my box lose connectivity from time to time and when that happens, the network test page does not do anything to get it back. I have to reboot the box. It's rare but it does happen some times.

              Comment


                #8
                Re: VUDU connection down - AGAIN

                Originally posted by NA9D View Post
                Greg,

                I have seen my box lose connectivity from time to time and when that happens, the network test page does not do anything to get it back.
                Can you describe what happens there? It's supposed to go through 3 steps (with tick marks when it works). Where does it fail? (which step number)

                -- Greg

                Comment


                  #9
                  Re: VUDU connection down - AGAIN

                  Originally posted by Greg View Post
                  Can you describe what happens there? It's supposed to go through 3 steps (with tick marks when it works). Where does it fail? (which step number)

                  -- Greg
                  It fails at the connection to Vudu. But I can run it multiple times and it always fails. Then I reboot and it connects fine. I've never filled out a report for it since I've not been able to really document it well and give any meaningful info as to "why" it would do this.

                  This is very rare for me BTW.

                  Comment


                    #10
                    Re: VUDU connection down - AGAIN

                    Originally posted by NA9D View Post
                    It fails at the connection to Vudu. But I can run it multiple times and it always fails. Then I reboot and it connects fine. I've never filled out a report for it since I've not been able to really document it well and give any meaningful info as to "why" it would do this.

                    This is very rare for me BTW.
                    OK, thanks.
                    If you ever come across this problem again, would you mind notifying us so we can check if there is any issue on the server side? (load balancing, etc...)
                    Just the timestamp of when this happens should be enough for us to look into logs and start digging.

                    -- Greg

                    Comment


                      #11
                      Re: VUDU connection down - AGAIN

                      No problem Greg. I should have done that before.

                      Also, I just replaced my old 5 port Linksys switch at the AV end that was beginning to "freak out" with a new D-Link switch and better yet, the Vudu now runs directly to my main 16 port switch that's tied into my router. So it may have been a network problem on my end but I'll put out a distress call next time it happens.

                      Comment

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