Vudu Forum Guidelines

Vudu Forum Guidelines

The Vudu Forums are designed to help viewers get the most out of their Vudu experience. Here, Vudu customers may post information, questions, ideas, etc. on the subject of Vudu and Vudu -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Vudu customers with questions and/or problems with their Vudu service, there are also off-topic areas available within the Vudu Forums for users to chat with like-minded people, subject to the limitations below.

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Problem with NY Limelight Network servers affecting Vudu

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    Problem with NY Limelight Network servers affecting Vudu

    Normally I can stream UHD from Vudu without issue. Tonight Vudu is loading extremely slowly and frequently times out while loading. When I do manage to load it and run a speed test I get under 1 Mbps. This is happening for Vudu on all devices, wired and wireless, including my iPhone and iPad. My Internet connection is 250 Mbps down. Other services like Netflix, Amazon and YouTube stream 4K without issue at speeds over 10 Mbps.

    Checking my router logs, Vudu appears to be connecting to Doing a trace route to that shows a lot of packet loss and high latency (see hop 10 in the trace route below). I believe that Limelight Networks is having network problems in their LGA (New York) servers. As I?m not a direct customer of Limelight I can?t complain to them, but Vudu should be able to. Could you inform them of their problem?

    Here?s the trace route to the server my devices are connecting to when I open or try to stream from Vudu. I took off the first 4 hops as they aren?t relevant. The problem starts at hop 10.

    traceroute to (, 30 hops max, 56 byte packets

    5 sent:17 loss:0% last:11.452 ms avg:11.379 ms (

    6 sent:17 loss:0% last:16.834 ms avg:17.141 ms (

    7 sent:17 loss:0% last:15.471 ms avg:15.695 ms (

    8 sent:17 loss:0% last:14.146 ms avg:14.907 ms

    9 sent:17 loss:0% last:20.714 ms avg:21.501 ms (

    10 sent:17 loss:47.1% last:162.84 ms avg:248.591 ms (

    11 sent:17 loss:47.1% last:175.263 ms avg:365.989 ms (

    12 sent:16 loss:31.2% last:168.713 ms avg:284.288 ms (

    13 sent:16 loss:31.2% last:167.747 ms avg:253.582 ms (

    I?m now connecting to the IAD server farm ( and can stream UHD again. I?m not sure if LGA is still broken or not.