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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

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6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

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Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
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Error Code 28

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    #1

    Error Code 28

    Hi everybody, New guy here. I realize that there is another "Error Code 28" thread but it's 7 months old and hasn't received a reply yet... so here's another one.

    Here's the story....
    - Vudu worked great on 3 smart TVs (2 Vizio, 1 Hisense), a streaming Sony BluRay player, and a Samsung Tablet
    - I installed a new cable modem and wifi router last week
    - I believe the kids did get to watch 1 or two movies on the Hisense
    - A few days ago I opened Vudu and received the first Error Code 28 screen
    - I clicked "ok to retry" a few times and Vudu finally opened. That was the last time Vudu worked
    - Now there seems no way to get past the error screen on any of the TVs or Sony Streaming BD player. Vudu has been unusable since.

    So far I have rebooted all devices, modem and wifi router. Nothing has fixed it. Any ideas or fixes would be greatly appreciated.
    Tags: None
    #2
    ***UPDATE***
    I think I have done as much research/ troubleshooting as I can to solve this on my own.
    - In my Windows 10 settings I have verified that "Vudu Movies and TV" is allowed to communicate through the Firewall.

    -I found a post on this forum from FelipeF back in 2011 that suggested the following solution to another forum member with the same problem..
    "Error code 28 is usually synonymous with a network blockage of some sort. Try opening the following ports on your router and see if that helps. The ports 843, 13207, 13217, 13227, 13237, 13247, 13257 are the specific ports required to be open. Some firewalls request a port range - in which case 13,200 to 13299 (TCP protocol)."

    - I then created a new inbound rule in the firewall that opened these ports. I was able to get past the "Error 28" screen a couple of times. But movies will still not play on any of the Smart TVs or streaming BluRay player. For some reason the Samsung tablet will still play Vudu. (It doesn't access the internet through a data plan, it's connected to the same Wifi router that the TVs are connected to).

    -I have experimented by turning the Firewall off. I was again allowed to get past the "Error 28" screen, but not allowed to actually play content.

    - I use Trend Micro anti-virus software. I made sure that vudu.com was listed as a trusted website.

    -I have made sure I was not over my device limit of 8. At the moment I only have 4.

    I don't know what else to do. Vudu is the only streaming app that stopped working after upgrading the modem and WiFi. Amazon Prime, Netflix, Movies Anywhere etc all work great. If Wal-Mart/Vudu have added an extra layer of protection to their content that's fantastic, I would just like to know what it is. At the moment I have over 160 movies (which is probably over $1,000 of Vudu content) that I no longer have access to.

    On the bright side, I almost pulled the trigger on the HDX James Bond collection last weekend. Glad I waited.

    Has anybody else found additional steps to bypass Error 28?

    Comment

      #3
      Originally posted by adamthacker View Post
      ***UPDATE***
      I think I have done as much research/ troubleshooting as I can to solve this on my own.
      - In my Windows 10 settings I have verified that "Vudu Movies and TV" is allowed to communicate through the Firewall.

      -I found a post on this forum from FelipeF back in 2011 that suggested the following solution to another forum member with the same problem..
      "Error code 28 is usually synonymous with a network blockage of some sort. Try opening the following ports on your router and see if that helps. The ports 843, 13207, 13217, 13227, 13237, 13247, 13257 are the specific ports required to be open. Some firewalls request a port range - in which case 13,200 to 13299 (TCP protocol)."

      - I then created a new inbound rule in the firewall that opened these ports. I was able to get past the "Error 28" screen a couple of times. But movies will still not play on any of the Smart TVs or streaming BluRay player. For some reason the Samsung tablet will still play Vudu. (It doesn't access the internet through a data plan, it's connected to the same Wifi router that the TVs are connected to).

      -I have experimented by turning the Firewall off. I was again allowed to get past the "Error 28" screen, but not allowed to actually play content.

      - I use Trend Micro anti-virus software. I made sure that vudu.com was listed as a trusted website.

      -I have made sure I was not over my device limit of 8. At the moment I only have 4.

      I don't know what else to do. Vudu is the only streaming app that stopped working after upgrading the modem and WiFi. Amazon Prime, Netflix, Movies Anywhere etc all work great. If Wal-Mart/Vudu have added an extra layer of protection to their content that's fantastic, I would just like to know what it is. At the moment I have over 160 movies (which is probably over $1,000 of Vudu content) that I no longer have access to.

      On the bright side, I almost pulled the trigger on the HDX James Bond collection last weekend. Glad I waited.

      Has anybody else found additional steps to bypass Error 28?
      You might have a double NAT situation on your network. Please contact customer care at the link below so they can analyze your network.

      support.vudu.com

      Comment

        #4
        Just wanted to take a minute to update this for anyone else who may have this issue in the future.

        I only use a single router so my problem wasn't a double NAT but here's a link to a possible solution for that...
        https://kb.netgear.com/30186/What-is-Double-NAT

        I ended up calling Vudu support and a gentleman named Diego spent about an hour with me troubleshooting the issue.
        The fix for me was in the smart TV settings. We went into the network settings and added 25 to the number in the last decimal of the IP address.
        Then we changed DNS1 to 8.8.8.8
        Then we changed DNS2 to match the updated IP address

        *Before trying this, you should write down the original IP info so you can go back if this doesn't work. I just took a screen shot with my cell phone.

        It's been about 3 weeks since these changes and Vudu has been working great since. Error 28 did come back once but this time it was fixed with a TV reboot.

        I can't explain why this worked, I was just following Diego's instructions. Hope the info helps somebody else in the future

        Comment

          #5
          Originally posted by adamthacker View Post
          Just wanted to take a minute to update this for anyone else who may have this issue in the future.

          I only use a single router so my problem wasn't a double NAT but here's a link to a possible solution for that...
          https://kb.netgear.com/30186/What-is-Double-NAT

          I ended up calling Vudu support and a gentleman named Diego spent about an hour with me troubleshooting the issue.
          The fix for me was in the smart TV settings. We went into the network settings and added 25 to the number in the last decimal of the IP address.
          Then we changed DNS1 to 8.8.8.8
          Then we changed DNS2 to match the updated IP address

          *Before trying this, you should write down the original IP info so you can go back if this doesn't work. I just took a screen shot with my cell phone.

          It's been about 3 weeks since these changes and Vudu has been working great since. Error 28 did come back once but this time it was fixed with a TV reboot.

          I can't explain why this worked, I was just following Diego's instructions. Hope the info helps somebody else in the future
          I can try to give some idea as to why this worked. Changing the DNS to 8.8.8.8 pointed it to the Google DNS servers. I know that sometimes the internet provider DNS can have issues with certain devices or sites. A couple years ago, the AT&T U-verse system had issues specifically with Samsung TVs that was fixed by changing the DNS server information.

          As far as writing down the original information, that's a good idea, but generally there's an option on the device to go back to default, or to get the information automatically from the router or provider.

          Comment

            #6
            Error 28 is back again. It has popped up a few times since my last post but a modem &/or tv reboot always fixed it. But this time none of that worked. Nothing has changed. My router, provider, modem, tv ... all the same.

            I don't understand why every other streaming service works fine (just like before), but Vudu is constantly being disabled somewhere along the way.
            It streams fine on Chrome browser and a Samsung tablet, but we can't all sit around a tablet or computer and watch a movie together. Soooo...

            It's a Hisense smart Tv. Vudu worked fine yesterday. I've gone through all the steps described above... again ... If anybody else has any ideas about what to do next, I'm all ears.

            Comment

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