Announcement

Collapse

Vudu Forum Guidelines

Vudu Forum Guidelines

The Vudu Forums are designed to help viewers get the most out of their Vudu experience. Here, Vudu customers may post information, questions, ideas, etc. on the subject of Vudu and Vudu -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Vudu customers with questions and/or problems with their VUDU service, there are also off-topic areas available within the Vudu Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Vudu Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Vudu reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Vudu products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Vudu retains the right to monitor, edit, and/or remove posts within Vudu Forums, it does not necessarily review every comment. Accordingly, specific questions about Vudu products and services should be directed to Vudu customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Vudu, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Vudu a royalty-free, irrevocable, transferable right and license to use the Comments however Vudu desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Vudu will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Vudu is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Vudu the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Vudu for all claims resulting from any Comments you submit. Vudu takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
See more
See less

Error Code 28

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    Error Code 28

    Hi everybody, New guy here. I realize that there is another "Error Code 28" thread but it's 7 months old and hasn't received a reply yet... so here's another one.

    Here's the story....
    - Vudu worked great on 3 smart TVs (2 Vizio, 1 Hisense), a streaming Sony BluRay player, and a Samsung Tablet
    - I installed a new cable modem and wifi router last week
    - I believe the kids did get to watch 1 or two movies on the Hisense
    - A few days ago I opened Vudu and received the first Error Code 28 screen
    - I clicked "ok to retry" a few times and Vudu finally opened. That was the last time Vudu worked
    - Now there seems no way to get past the error screen on any of the TVs or Sony Streaming BD player. Vudu has been unusable since.

    So far I have rebooted all devices, modem and wifi router. Nothing has fixed it. Any ideas or fixes would be greatly appreciated.

    #2
    ***UPDATE***
    I think I have done as much research/ troubleshooting as I can to solve this on my own.
    - In my Windows 10 settings I have verified that "Vudu Movies and TV" is allowed to communicate through the Firewall.

    -I found a post on this forum from FelipeF back in 2011 that suggested the following solution to another forum member with the same problem..
    "Error code 28 is usually synonymous with a network blockage of some sort. Try opening the following ports on your router and see if that helps. The ports 843, 13207, 13217, 13227, 13237, 13247, 13257 are the specific ports required to be open. Some firewalls request a port range - in which case 13,200 to 13299 (TCP protocol)."

    - I then created a new inbound rule in the firewall that opened these ports. I was able to get past the "Error 28" screen a couple of times. But movies will still not play on any of the Smart TVs or streaming BluRay player. For some reason the Samsung tablet will still play Vudu. (It doesn't access the internet through a data plan, it's connected to the same Wifi router that the TVs are connected to).

    -I have experimented by turning the Firewall off. I was again allowed to get past the "Error 28" screen, but not allowed to actually play content.

    - I use Trend Micro anti-virus software. I made sure that vudu.com was listed as a trusted website.

    -I have made sure I was not over my device limit of 8. At the moment I only have 4.

    I don't know what else to do. Vudu is the only streaming app that stopped working after upgrading the modem and WiFi. Amazon Prime, Netflix, Movies Anywhere etc all work great. If Wal-Mart/Vudu have added an extra layer of protection to their content that's fantastic, I would just like to know what it is. At the moment I have over 160 movies (which is probably over $1,000 of Vudu content) that I no longer have access to.

    On the bright side, I almost pulled the trigger on the HDX James Bond collection last weekend. Glad I waited.

    Has anybody else found additional steps to bypass Error 28?

    Comment


      #3
      Originally posted by adamthacker View Post
      ***UPDATE***
      I think I have done as much research/ troubleshooting as I can to solve this on my own.
      - In my Windows 10 settings I have verified that "Vudu Movies and TV" is allowed to communicate through the Firewall.

      -I found a post on this forum from FelipeF back in 2011 that suggested the following solution to another forum member with the same problem..
      "Error code 28 is usually synonymous with a network blockage of some sort. Try opening the following ports on your router and see if that helps. The ports 843, 13207, 13217, 13227, 13237, 13247, 13257 are the specific ports required to be open. Some firewalls request a port range - in which case 13,200 to 13299 (TCP protocol)."

      - I then created a new inbound rule in the firewall that opened these ports. I was able to get past the "Error 28" screen a couple of times. But movies will still not play on any of the Smart TVs or streaming BluRay player. For some reason the Samsung tablet will still play Vudu. (It doesn't access the internet through a data plan, it's connected to the same Wifi router that the TVs are connected to).

      -I have experimented by turning the Firewall off. I was again allowed to get past the "Error 28" screen, but not allowed to actually play content.

      - I use Trend Micro anti-virus software. I made sure that vudu.com was listed as a trusted website.

      -I have made sure I was not over my device limit of 8. At the moment I only have 4.

      I don't know what else to do. Vudu is the only streaming app that stopped working after upgrading the modem and WiFi. Amazon Prime, Netflix, Movies Anywhere etc all work great. If Wal-Mart/Vudu have added an extra layer of protection to their content that's fantastic, I would just like to know what it is. At the moment I have over 160 movies (which is probably over $1,000 of Vudu content) that I no longer have access to.

      On the bright side, I almost pulled the trigger on the HDX James Bond collection last weekend. Glad I waited.

      Has anybody else found additional steps to bypass Error 28?
      You might have a double NAT situation on your network. Please contact customer care at the link below so they can analyze your network.

      support.vudu.com

      Comment


        #4
        Just wanted to take a minute to update this for anyone else who may have this issue in the future.

        I only use a single router so my problem wasn't a double NAT but here's a link to a possible solution for that...
        https://kb.netgear.com/30186/What-is-Double-NAT

        I ended up calling Vudu support and a gentleman named Diego spent about an hour with me troubleshooting the issue.
        The fix for me was in the smart TV settings. We went into the network settings and added 25 to the number in the last decimal of the IP address.
        Then we changed DNS1 to 8.8.8.8
        Then we changed DNS2 to match the updated IP address

        *Before trying this, you should write down the original IP info so you can go back if this doesn't work. I just took a screen shot with my cell phone.

        It's been about 3 weeks since these changes and Vudu has been working great since. Error 28 did come back once but this time it was fixed with a TV reboot.

        I can't explain why this worked, I was just following Diego's instructions. Hope the info helps somebody else in the future

        Comment


          #5
          Originally posted by adamthacker View Post
          Just wanted to take a minute to update this for anyone else who may have this issue in the future.

          I only use a single router so my problem wasn't a double NAT but here's a link to a possible solution for that...
          https://kb.netgear.com/30186/What-is-Double-NAT

          I ended up calling Vudu support and a gentleman named Diego spent about an hour with me troubleshooting the issue.
          The fix for me was in the smart TV settings. We went into the network settings and added 25 to the number in the last decimal of the IP address.
          Then we changed DNS1 to 8.8.8.8
          Then we changed DNS2 to match the updated IP address

          *Before trying this, you should write down the original IP info so you can go back if this doesn't work. I just took a screen shot with my cell phone.

          It's been about 3 weeks since these changes and Vudu has been working great since. Error 28 did come back once but this time it was fixed with a TV reboot.

          I can't explain why this worked, I was just following Diego's instructions. Hope the info helps somebody else in the future
          I can try to give some idea as to why this worked. Changing the DNS to 8.8.8.8 pointed it to the Google DNS servers. I know that sometimes the internet provider DNS can have issues with certain devices or sites. A couple years ago, the AT&T U-verse system had issues specifically with Samsung TVs that was fixed by changing the DNS server information.

          As far as writing down the original information, that's a good idea, but generally there's an option on the device to go back to default, or to get the information automatically from the router or provider.

          Comment


            #6
            Error 28 is back again. It has popped up a few times since my last post but a modem &/or tv reboot always fixed it. But this time none of that worked. Nothing has changed. My router, provider, modem, tv ... all the same.

            I don't understand why every other streaming service works fine (just like before), but Vudu is constantly being disabled somewhere along the way.
            It streams fine on Chrome browser and a Samsung tablet, but we can't all sit around a tablet or computer and watch a movie together. Soooo...

            It's a Hisense smart Tv. Vudu worked fine yesterday. I've gone through all the steps described above... again ... If anybody else has any ideas about what to do next, I'm all ears.

            Comment

            Working...
            X