Vudu Forum Guidelines

Vudu Forum Guidelines

The Vudu Forums are designed to help viewers get the most out of their Vudu experience. Here, Vudu customers may post information, questions, ideas, etc. on the subject of Vudu and Vudu -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Vudu customers with questions and/or problems with their Vudu service, there are also off-topic areas available within the Vudu Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Vudu Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Vudu reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Vudu products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Vudu retains the right to monitor, edit, and/or remove posts within Vudu Forums, it does not necessarily review every comment. Accordingly, specific questions about Vudu products and services should be directed to Vudu customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Vudu, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Vudu a royalty-free, irrevocable, transferable right and license to use the Comments however Vudu desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Vudu will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Vudu is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Vudu the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Vudu for all claims resulting from any Comments you submit. Vudu takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
See more
See less

Can’t stream HDX or UHD on hardwired connection

  • Filter
  • Time
  • Show
Clear All
new posts

    Can’t stream HDX or UHD on hardwired connection

    I am having issues streaming any UHD or HDX movie whenever I am using a hardwired Ethernet connection to my Xbox one. However, when I remove the hardwired connection and try streaming everything starts to work just fine. Which running it over wireless is fine but I would like to not have to unhook my Ethernet connection every time I get on vudu to watch a movie. Any suggestions on what I could try to resolve this issue?


    And I’m having the same issue also with my Xbox Series X. It doesn’t happen on my PS5, Roku device or if I stream directly through my smart TV app.

    My setup:
    Xbox Series X
    Optical Fiber
    900mbps download/upload
    aaaaaand also Ethernet connected

    And like you, this doesn’t happen over Wi-Fi. BUT here’s the thing… We also have Disney +, Netflix, Apple TV+ and none of those services (which are coming through an Ethernet connection) ever buffer like this. Not once.

    By contrast, playing a movie through Vudu has become a chore. Because it was my go to app for watching content, I always start with them… and then about 8-10 minutes in the blue circles appear and I’m reminded: Oh right, this is broken.

    I emailed Vudu help and received… zilch. Even a “we’re aware of the issue and we’re looking into it” would go a long way.

    I completely understand if a service isn’t perfect and needs to be refined. My phone gets regular updates. As does my PC. As does my console. Nothing is ever in a perfect state.

    But where the new Vudu is falling short is in the customer service department. The lack of a response — seemingly to anyone affected by this issue — makes me think as others do above: what’s my exit strategy from this platform?

    I’ve genuinely enjoyed Vudu. It remains my go to platform for digital movies and TV. But if this isn’t addressed soon — or even acknowledged — I’m switching to another platform.