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Can’t stream HDX or UHD on hardwired connection

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    Can’t stream HDX or UHD on hardwired connection

    I am having issues streaming any UHD or HDX movie whenever I am using a hardwired Ethernet connection to my Xbox one. However, when I remove the hardwired connection and try streaming everything starts to work just fine. Which running it over wireless is fine but I would like to not have to unhook my Ethernet connection every time I get on vudu to watch a movie. Any suggestions on what I could try to resolve this issue?

    #2

    And I’m having the same issue also with my Xbox Series X. It doesn’t happen on my PS5, Roku device or if I stream directly through my smart TV app.

    My setup:
    Xbox Series X
    Optical Fiber
    900mbps download/upload
    aaaaaand also Ethernet connected

    And like you, this doesn’t happen over Wi-Fi. BUT here’s the thing… We also have Disney +, Netflix, Apple TV+ and none of those services (which are coming through an Ethernet connection) ever buffer like this. Not once.

    By contrast, playing a movie through Vudu has become a chore. Because it was my go to app for watching content, I always start with them… and then about 8-10 minutes in the blue circles appear and I’m reminded: Oh right, this is broken.

    I emailed Vudu help and received… zilch. Even a “we’re aware of the issue and we’re looking into it” would go a long way.

    I completely understand if a service isn’t perfect and needs to be refined. My phone gets regular updates. As does my PC. As does my console. Nothing is ever in a perfect state.

    But where the new Vudu is falling short is in the customer service department. The lack of a response — seemingly to anyone affected by this issue — makes me think as others do above: what’s my exit strategy from this platform?

    I’ve genuinely enjoyed Vudu. It remains my go to platform for digital movies and TV. But if this isn’t addressed soon — or even acknowledged — I’m switching to another platform.

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