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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

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Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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SSL error 35 on Sony Blu-Ray player

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    SSL error 35 on Sony Blu-Ray player

    On a unit that had been working for quite a while I obtain the below error. The unit is a Sony BDP-BX520, has been confirmed to be working on the network using Netflix and YouTube, and a computer on the same network is able to play Vudu content. Unit is in the USA.

    Failed to connect to the network.
    Press "Enter to retry.
    Detail: Error code 35: SSL connect error.
    More Info: Hardware id: SNYBAX3 DFCF152 1993257 3D39EFA
    Device id: 5784C22
    Software version: 3.1.0-131407-SystemDriverArm11mtk BD 1.0

    #2
    Try doing an update on the player?

    Last used the player with Vudu?

    Studios have changed the requirements and Vudu is either stopped working or is working at lower resolution on a number of devices lately; mostly older ones. Forum is full of similar posts lately.

    Comment


      #3
      Tried an update and that did not change the situation. It last worked with Vudu about 3 weeks ago.

      Comment


        #4
        Brought the BD player to a totally different network and Vudu worked properly. Will take it back to the original one soon and see if it works from there.

        Comment


          #5
          Doesn't work on the original network. I'm wondering if there is something on the firewall that is blocking Vudu from the Bluray but allowing Vudu from a PC? What's different about these two in terms of ports or possibly addresses it's trying to connect to?

          Comment


            #6
            Could be a different or conflicting port or something.

            Comment


              #7
              Does anyone know the addresses that these BD players use to connect to Vudu? The support group for the network it's on have no clue.

              Comment


                #8
                The addresses used were:

                *.vudu.com
                *.loris.llnwd.net
                *.sc.omtrdc.net
                *.vvond.net
                *.biv.sony.tv
                *.root-servers.net

                Getting the network admins to reopen these addresses fixed the problem. Discovered these by putting the Blu-ray player on a more cooperative network, setting DNS on the Blu-ray player to point to OpenDNS, setup a free account on OpenDNS, turned on statistics for the IP address (the WAN one, not the internal), waited 24 hours, then played a movie. OpenDNS then listed the domains on the dashboard after a few minutes.

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