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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Playback Error on Samsung TV App

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    Playback Error on Samsung TV App

    Hi

    I am getting Playback Error when trying to play any movie on my Samsung TV Vudu app. It says "Sorry, the video player has stopped working. Please try again."

    I tired reinstalling the App but it doesn't help. I have a Samsung UN55KU6300FXZA TV.

    Can someone help?
    Thank you!

    #2
    Re: Playback Error on Samsung TV App

    Originally posted by ultrasonicblu View Post
    Hi

    I am getting Playback Error when trying to play any movie on my Samsung TV Vudu app. It says "Sorry, the video player has stopped working. Please try again."

    I tired reinstalling the App but it doesn't help. I have a Samsung UN55KU6300FXZA TV.

    Can someone help?
    Thank you!
    I'm having the same issue with my KU630D (costco version) yesterday (12/30) and today (12/31).

    Comment


      #3
      Re: Playback Error on Samsung TV App

      I unplugged my TV and plugged it back in. VUDU is playing now.

      Comment


        #4
        Re: Playback Error on Samsung TV App

        I get the same thing. This has been happening for a few weeks now. The "playback error" happens on VUDU, FandangoNow, and perhaps other apps. Resetting the smarthub temporarily fixes the issue, but that's a huge waste of time signing back in. Unplugging the tv is also not a possibility since I have the TV wall mounted and it's almost impossible to get my hand into the recessed box.

        This has to be a Samsung issue......again.

        Comment


          #5
          Re: Playback Error on Samsung TV App

          Originally posted by Jon77 View Post
          I get the same thing. This has been happening for a few weeks now. The "playback error" happens on VUDU, FandangoNow, and perhaps other apps. Resetting the smarthub temporarily fixes the issue, but that's a huge waste of time signing back in. Unplugging the tv is also not a possibility since I have the TV wall mounted and it's almost impossible to get my hand into the recessed box.

          This has to be a Samsung issue......again.
          I agree. I had to unplug/replug again yesterday to get Amazon to work. It must be a Samsung issue.

          Comment


            #6
            Re: Playback Error on Samsung TV App

            Glad this isn't just my equipment. First hit me last week while we were watching a movie it froze up and hasn't been the same since. Wonder if it was an FW update that has made these apps wonky. Will try the hard power reset.

            Casey

            *Edit* Would suspect Samsung issue as I have 2 other Samsung devices that are playing VUDU content fine. Must be isolated to certain models.

            Comment


              #7
              Re: Playback Error on Samsung TV App

              So I am having the same issue, I have a Samsung UN55KU6300FXZA also. what is everyone doing about this? Has someone fixed the situation?

              Comment


                #8
                Re: Playback Error on Samsung TV App

                I am having the same issue with the VUDU app on my Samsung TV. All other apps work fine, netflix, hbo, hulu etc. Has anyone found any solutions to this issue?

                Comment


                  #9
                  Re: Playback Error on Samsung TV App

                  Originally posted by APEXCAM View Post
                  I am having the same issue with the VUDU app on my Samsung TV. All other apps work fine, netflix, hbo, hulu etc. Has anyone found any solutions to this issue?
                  Have you power-cycled your Samsung TV yet?

                  Comment


                    #10
                    Re: Playback Error on Samsung TV App

                    Originally posted by FelipeF View Post
                    Have you power-cycled your Samsung TV yet?
                    Just power cycled it and still getting error message with this information


                    Details: CFT =1 CSE=200

                    More info: Hardware
                    ID: SAMTHKMUJU6400......FCF136A600F36d35C8
                    Device ID: 0x578927d , SW Build #: 136318

                    Comment

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