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Vudu Forum Guidelines

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Another user stuck in "Restoring secure network connection" cycle.

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    Another user stuck in "Restoring secure network connection" cycle.

    I've already submitted a support request (#170520-000186) almost two weeks ago, got one canned response, and I haven't heard anything since despite me following up five days ago. Not very impressive at all.

    Here's a the gist:

    I'm trying to use the VUDU app with an LG OLED65B6P TV, however it's in a constant state of looping of the error message "restoring secure network connection". I can't even browse the menu, much less watch a movie. My TV is connected via LAN with a 100mps DL rate. Amazon Prime streams flawlessly, including their selection of films that are in 4K/UHD.

    The app works fine if I'm not signed in; I can browse movies and play movie trailers.

    I've deleted and reinstalled the app and reset my TV to it's factory settings with no fix.

    VUDU speedtest is HDX in the two apps that only support HDX. I can't run the speedtest in the UHD app, because I can't get into it (the whole issue). However, my computer says 16.11 Mbps DL/11.19 Mbps UL. The modem is maybe 20 feet from the actual TV and is a wired connection. Tried switching to wireless and still no luck. I also tried switching out network cables.

    #2
    Re: Another user stuck in "Restoring secure network connection" cycle.

    Please disregard. It's now working.

    Comment


      #3
      Re: Another user stuck in "Restoring secure network connection" cycle.

      oh I have the same problem and thank you so much for sharing such good information
      it really help me alot

      Comment


        #4
        Re: Another user stuck in "Restoring secure network connection" cycle.

        Sorry for the inconvenience, we are currently working on a solution at the moment. If testing is successful, we will pass this fix along to LG so they can publicly release it.

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