Vudu Forum Guidelines

Vudu Forum Guidelines

The Vudu Forums are designed to help viewers get the most out of their Vudu experience. Here, Vudu customers may post information, questions, ideas, etc. on the subject of Vudu and Vudu -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Vudu customers with questions and/or problems with their Vudu service, there are also off-topic areas available within the Vudu Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Vudu Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

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For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Vudu, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Vudu a royalty-free, irrevocable, transferable right and license to use the Comments however Vudu desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
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Another user stuck in "Restoring secure network connection" cycle.

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    Another user stuck in "Restoring secure network connection" cycle.

    I've already submitted a support request (#170520-000186) almost two weeks ago, got one canned response, and I haven't heard anything since despite me following up five days ago. Not very impressive at all.

    Here's a the gist:

    I'm trying to use the VUDU app with an LG OLED65B6P TV, however it's in a constant state of looping of the error message "restoring secure network connection". I can't even browse the menu, much less watch a movie. My TV is connected via LAN with a 100mps DL rate. Amazon Prime streams flawlessly, including their selection of films that are in 4K/UHD.

    The app works fine if I'm not signed in; I can browse movies and play movie trailers.

    I've deleted and reinstalled the app and reset my TV to it's factory settings with no fix.

    VUDU speedtest is HDX in the two apps that only support HDX. I can't run the speedtest in the UHD app, because I can't get into it (the whole issue). However, my computer says 16.11 Mbps DL/11.19 Mbps UL. The modem is maybe 20 feet from the actual TV and is a wired connection. Tried switching to wireless and still no luck. I also tried switching out network cables.

    Re: Another user stuck in "Restoring secure network connection" cycle.

    Please disregard. It's now working.


      Re: Another user stuck in "Restoring secure network connection" cycle.

      oh I have the same problem and thank you so much for sharing such good information
      it really help me alot


        Re: Another user stuck in "Restoring secure network connection" cycle.

        Sorry for the inconvenience, we are currently working on a solution at the moment. If testing is successful, we will pass this fix along to LG so they can publicly release it.