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Not Getting Receipts for Purchases

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    Not Getting Receipts for Purchases

    I just realized that I am not getting any email receipts for digital purchases or code redemptions. I only get receipts for Disc-to-Digital purchases. This is a serious issue, since I have just noticed that a movie has disappeared from my collection.

    I need proof of my purchases. Otherwise, it's their word against mine... and that is not safe for the customer. They have deleted a movie, and I now have no way to prove that I purchased it. I no longer feel like my video library is safe.

    What do I need to do to ensure that I receive receipts for ALL PURCHASES going forward?

    Thanks,
    Chad

    #2
    Summary of purchases and code redemptions are in your account history on the website.

    Comment


      #3
      I've recently noticed this only because I bought 2 movies from that Black Adam promo to get the $8 movie code. I never got the email showing I made the purchases for the two movies, and yes I know they are in my purchase history. I'm just wondering if I'm not getting those purchase email receipts, am I going to get the emails with the promo codes ?

      Comment


        #4
        I get emails for each of my purchases. Even when using the $5 Fandango credits from ticket purchases to buy $4.99 Vudu titles I still get a purchase email.

        if it makes a different I never used the Walmart login option for Vudu. Some people seem to have had various issues when they used it and also when trying to convert it over post Fandango purchase. Related or not I have no idea.

        Comment


          #5
          Originally posted by jeremymc7 View Post
          I get emails for each of my purchases. Even when using the $5 Fandango credits from ticket purchases to buy $4.99 Vudu titles I still get a purchase email.

          if it makes a different I never used the Walmart login option for Vudu. Some people seem to have had various issues when they used it and also when trying to convert it over post Fandango purchase. Related or not I have no idea.
          Good to know that the normal log in isn't connected to the issue. I also use the normal Vudu login and not a Walmart one

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