Vudu Forum Guidelines

Vudu Forum Guidelines

The Vudu Forums are designed to help viewers get the most out of their Vudu experience. Here, Vudu customers may post information, questions, ideas, etc. on the subject of Vudu and Vudu -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Vudu customers with questions and/or problems with their Vudu service, there are also off-topic areas available within the Vudu Forums for users to chat with like-minded people, subject to the limitations below.

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For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Vudu, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Vudu a royalty-free, irrevocable, transferable right and license to use the Comments however Vudu desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
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VUDU Support ignoring emails?

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  • AdgeTimick
    I haven't tried them via phone yet, but I'll give that a shot. Thanks!

    Leave a comment:

  • jeremymc7

    Doubt it would but did you try them on the phone to hopefully get a live person?

    Support seems (even more) really thin since the ownership transfer.

    Leave a comment:

  • AdgeTimick
    started a topic VUDU Support ignoring emails?

    VUDU Support ignoring emails?

    Has anyone else reached out to Vudu Support recently via the website and received no reply beyond the automated one? I sent an message to Vudu on July 9 asking for help after I redeemed a 4K disc code but was only given access to the HDX (not UHD) version of the movie. Vudu sent me an automated email back from support @ vudu [dot] com reading as follows:

    "Thank you for contacting Vudu Customer Care, we are reviewing your request and will respond as quickly as possible.

    Please allow up to 72 hours to receive a response."

    After five days, I sent a response directly via email asking for further help, but no reply came from Vudu. In the past, inquiries for support regarding something like this got a reply from Vudu Support pretty quickly, or within 7-10 total (not business) days during the height of COVID hysteria. It's now July 27th and I haven't heard back from Vudu at all. Just curious if anyone else is having similar problems.

    Thank you.
    Last edited by AdgeTimick; 07-27-2022, 08:38 PM. Reason: Fixed typo on today's date.