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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

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2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
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6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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Nexus tablet problems

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    #1

    Nexus tablet problems

    I have yet to be able to download UV movies through the app on my Nexus 10 or my kid's nexus7s. They are all updated to 4.2.2. WiFi and internet is strong. Support has had me clear caches and delete the app, shutdown then reinstall without success. I click download and the status just says preparing or paused or waiting. Is this version of android supported on these devices? Any ideas?
    Tags: 4.2.2, downloads, jelly bean, nexus, preparing
    #2
    Re: Nexus tablet problems

    Originally posted by denbmd View Post
    I have yet to be able to download UV movies through the app on my Nexus 10 or my kid's nexus7s. They are all updated to 4.2.2. WiFi and internet is strong. Support has had me clear caches and delete the app, shutdown then reinstall without success. I click download and the status just says preparing or paused or waiting. Is this version of android supported on these devices? Any ideas?

    The answer for supporting Nexus 10, and 7 is YES. I hope you are at the latest version 1.2.205 (which fixed many of the download issue).
    I am not sure where to begin, let check the following:
    - Please go to Setting/Storage and get the available disc space. Please let us know if it has special partition such that the OS partition has only < 1GB left. VUDU App uses the primary partition in the current release
    - If you have disc space, please go to My VUDU/My Downloads and check to see if you have any download in there. If you see any, please delete all of them.
    - Please add 1 download at a time to see if it works for you. Note that it may take up to 1 minute and 30 seconds for the progress bar to start. For that I would suggest to have longer timeout to sleep with Display setting. The download will not progress if the device goes to sleep mode.

    Thanks,
    LLN

    Comment

      #3
      Re: Nexus tablet problems

      Originally posted by LocN View Post
      The answer for supporting Nexus 10, and 7 is YES. I hope you are at the latest version 1.2.205 (which fixed many of the download issue).
      I am not sure where to begin, let check the following:
      - Please go to Setting/Storage and get the available disc space. Please let us know if it has special partition such that the OS partition has only < 1GB left. VUDU App uses the primary partition in the current release
      - If you have disc space, please go to My VUDU/My Downloads and check to see if you have any download in there. If you see any, please delete all of them.
      - Please add 1 download at a time to see if it works for you. Note that it may take up to 1 minute and 30 seconds for the progress bar to start. For that I would suggest to have longer timeout to sleep with Display setting. The download will not progress if the device goes to sleep mode.

      Thanks,
      LLN
      Thank you for your reply.

      I have close to 19GB open storage. There are no partitions showing. No downloads are showing in My Downloads.

      The download progress still says "preparing" after 15 minutes. I have done multiple uninstalls/reinstalls and reboots and cleared caches multiple times.

      Any chance of a conflict with another app?

      Comment

        #4
        Re: Nexus tablet problems

        Originally posted by denbmd View Post
        Thank you for your reply.

        I have close to 19GB open storage. There are no partitions showing. No downloads are showing in My Downloads.

        The download progress still says "preparing" after 15 minutes. I have done multiple uninstalls/reinstalls and reboots and cleared caches multiple times.

        Any chance of a conflict with another app?
        We have a report such that an older Adobe Air version can cause VUDU many undesired issues. Can you please check if you have Air installed? If so can you please update to current 3.6?

        After that Air upgrade, please delete the user data/cache of VUDU App and try again.

        Thanks,
        LLN
        Last edited by LocN; 03-14-2013, 10:56 AM.

        Comment

          #5
          Re: Nexus tablet problems

          Originally posted by LocN View Post
          We have a report such that an older Adobe Air version can cause VUDU many undesired issues. Can you please check if you have Air installed? If so can you please update to current 3.6?

          After that Air upgrade, please delete the user data/cache of VUDU App and try again.

          Thanks,
          LLN
          I have Adobe Air but it is version 3.6. I uninstalled Adobe Air and Vudu, rebooted and reinstalled Vudu without Air. Still, when I go to download it says "preparing" and never changes. ReInstall the latest Adobe Air and no change.

          Comment

            #6
            Re: Nexus tablet problems

            Originally posted by denbmd View Post
            I have Adobe Air but it is version 3.6. I uninstalled Adobe Air and Vudu, rebooted and reinstalled Vudu without Air. Still, when I go to download it says "preparing" and never changes. ReInstall the latest Adobe Air and no change.
            Now I am running out of idea as we have never seen this type of issue in the lab, or other customer.
            Please tell us if your tablet has any special setup (rooted, updated bootloader, recovery, encrypted ...)
            If you turn on Developer Options, please tell us if you checked or turned on anything.

            If you are familiar with adb (Android tool), we would like to get some log from the tablet.

            Thanks,
            LLN

            Comment

              #7
              Re: Nexus tablet problems

              Originally posted by LocN View Post
              Now I am running out of idea as we have never seen this type of issue in the lab, or other customer.
              Please tell us if your tablet has any special setup (rooted, updated bootloader, recovery, encrypted ...)
              If you turn on Developer Options, please tell us if you checked or turned on anything.

              If you are familiar with adb (Android tool), we would like to get some log from the tablet.

              Thanks,
              LLN
              I have no special options that I know of. And, this same problem happens on my 2 kids' Nexus 7s. It does not seem to be related to internet setup as we've seen it on all of our devices at 3 separate locations with different ISP's. But, I will look into the Developer Options and become familiar with the "adb" to get a log. Is there any chance it is something related to our Vudu account/ UV account since it is happening on all of our devices?

              Uodate - I have looked at the Developer Options and the only thing checked is "Stay awake (never sleep during charging)". Looking into "adb", that looks fairly complex, but I will see if I can learn it and get a log.

              Comment

                #8
                Re: Nexus tablet problems

                Originally posted by denbmd View Post
                Is there any chance it is something related to our Vudu account/ UV account since it is happening on all of our devices?

                Uodate - I have looked at the Developer Options and the only thing checked is "Stay awake (never sleep during charging)". Looking into "adb", that looks fairly complex, but I will see if I can learn it and get a log.
                I will look into your account to see if there is something that could cause this issue. Please PM me your VUDU login email address.

                Thank you for looking into the adb tool.

                LLN

                Comment

                  #9
                  Re: Nexus tablet problems

                  Originally posted by LocN View Post
                  I will look into your account to see if there is something that could cause this issue. Please PM me your VUDU login email address.


                  LLN
                  Thank you for working with us. I have found the issue with your account to resolve it. Please let me know if you see it again.

                  I have logged this issue to our system so we can have better fix.

                  Thank you,
                  LLN

                  Comment

                    #10
                    Re: Nexus tablet problems

                    Originally posted by LocN View Post
                    Thank you for working with us. I have found the issue with your account to resolve it. Please let me know if you see it again.

                    I have logged this issue to our system so we can have better fix.

                    Thank you,
                    LLN

                    Thank you for the help. Our devices are downloading now.

                    Comment

                      #11
                      Re: Nexus tablet problems

                      Originally posted by denbmd View Post
                      Thank you for the help. Our devices are downloading now.

                      I am happy that you have this thread, because now I know that Nexus has really great support even the complicated ones. Now I am going to buy Nexus 7.

                      Comment

                        #12
                        Re: Nexus tablet problems

                        I am having this exact same problem with my Nexus 7. My ASUS Transformer works, but it won't download on my Nexus 7.

                        Comment

                          #13
                          Re: Tablet problem with download

                          Originally posted by gwangi View Post
                          I am having this exact same problem with my Nexus 7. My ASUS Transformer works, but it won't download on my Nexus 7.
                          I looked at the issue and it seems to hit the limit of 5 device/account. Your Asus tablet might have taken the last 5th available slot. You would have to go to your device management page to remove not in use device.

                          https://my.vudu.com/MyDevice.html

                          LLN

                          Comment

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