Announcement

Collapse

Fandango at Home Forum Guidelines

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
See more
See less

New iOS app update may not be working properly...

Collapse
X
Collapse
 
  • Page of 2
  • Filter
  • Time
  • Show
Clear All
new posts
Previous 1 2 template Next
    #1

    New iOS app update may not be working properly...

    I don't know if I'll be the only one to encounter this issue but I recently tried updating the iOS Vudu Player app today and get an error message. At first, I thought it was just a need to have the app deleted and reinstalled. I did this, downloaded a few movies and then opened the App Store app and it downloaded the updated version again. I again loaded the Vudu Player app and again got the same error message. Hopefully Vudu support gets back to me quickly with a solution or someone else does.
    Tags: None
    #2
    Re: New iOS app update may not be working properly...

    Does the icon for the Vudu app have the new "flat" look to it? If it doesn't then you currently do not have the newest version of the Vudu app. Apparently some people are still unable to update the app due to Apple still caching the old version. This problem should go away soon as that cache is flushed away from their servers.

    Comment

      #3
      Re: New iOS app update may not be working properly...

      PHP Code:
      I am seeing the new flat image on two iPad devices.  When I open either application it immediately takes me to a white screen that says Error 404 File not found.  I do not get this error on the iPhone.  I have tried reinstalling with no better effect.  The white screen appears after login. 

      Comment

        #4
        Re: New iOS app update may not be working properly...

        Originally posted by FelipeF View Post
        Does the icon for the Vudu app have the new "flat" look to it? If it doesn't then you currently do not have the newest version of the Vudu app. Apparently some people are still unable to update the app due to Apple still caching the old version. This problem should go away soon as that cache is flushed away from their servers.
        Yes, it does show to be the new "flat" look icon. The interesting thing is it only does it if I have downloaded a movie. If I don't, the app loads without issue. If I do download a movie, it gives an 404 error message when launching the app. I can try deleting the cache on the device to see if that corrects the issue but it seems to be an potential app bug more than that of an Apple cache bug based on the error screen I get. I will send an attachment of the error message via PM if it'll let me.

        Comment

          #5
          Re: New iOS app update may not be working properly...

          I'm getting the same 404 error. I deleted and reinstalled- still same error. And it is the flat graphic vudu app.

          Comment

            #6
            Re: New iOS app update may not be working properly...

            Ver. 2.1.1 will fix this issue. It should be out real soon.

            Comment

              #7
              Re: New iOS app update may not be working properly...

              I got the same issue after the update yesterday. Still not working. Says 2.1, so I guess we're waiting on 2.1.1 (today'ish) to fix 2.1 from yesterday ?

              Hopefully Apple doesn't sit on the approval and we're out for a couple weeks.

              Comment

                #8
                Re: New iOS app update may not be working properly...

                Originally posted by jeremymc7 View Post
                I got the same issue after the update yesterday. Still not working. Says 2.1, so I guess we're waiting on 2.1.1 (today'ish) to fix 2.1 from yesterday ?

                Hopefully Apple doesn't sit on the approval and we're out for a couple weeks.
                After I waited a few hours, the issue went away on my phone and iPad. Can't help but wonder why that happened in the first place and the app reviews, last I checked, showed lots of people getting this issue.

                Comment

                  #9
                  Re: New iOS app update may not be working properly...

                  Originally posted by mattriley3 View Post
                  After I waited a few hours, the issue went away on my phone and iPad. Can't help but wonder why that happened in the first place and the app reviews, last I checked, showed lots of people getting this issue.
                  Just tried it again a few hours ago. Still getting the error message. Still no (promised) updates to install either.

                  Comment

                    #10
                    Re: New iOS app update may not be working properly...

                    I have the same issue on both my iPad and my iPhone. I don't know what a "flat" icon looks like, but I make a point to keep all of my apps updated.

                    Comment

                      #11
                      Re: New iOS app update may not be working properly...

                      Ipad 4 ios7, movies do download, but will not play in airplane mode at all. This doesn't seem right, is there a fix in the works?

                      Comment

                        #12
                        Re: New iOS app update may not be working properly...

                        The app was just updated to fix the 404 error message. Good job, but when are you gonna add sorting to the app?? The android app is much more featured, why no love for IOS? It has a much higher installed user base on tablets.

                        Comment

                          #13
                          Re: New iOS app update may not be working properly...

                          Originally posted by echopulse View Post
                          The app was just updated to fix the 404 error message. Good job, but when are you gonna add sorting to the app?? The android app is much more featured, why no love for IOS? It has a much higher installed user base on tablets.
                          Echo,

                          We've passed your request on to the proper people. Thank you for your feedback.

                          Comment

                            #14
                            Re: New iOS app update may not be working properly...

                            Originally posted by DanielH View Post
                            Echo,

                            We've passed your request on to the proper people. Thank you for your feedback.
                            Thank you very much!

                            Comment

                              #15
                              Re: New iOS app update may not be working properly...

                              Another issue I see is that my Vudu app will not launch on the iPhone if I'm not connected to wifi. I have disallowed Vudu from using cellular because that would (and has, even though I was on wifi at the time) run up my bill. Please allow the Vudu app to launch even if it's not connected to any network. There have to be people trying to use Vudu on airplanes. They can't connect to anything, either. How can I watch my downloaded content if the app won't launch??

                              Comment

                              Previous 1 2 template Next
                              Working...
                              X