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Cannot Authenticate Account #3324

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    Cannot Authenticate Account #3324

    Everything was fine until I uploaded a batch from D2D. Now I get the error #3324 which I did not see anyone else having on this forum. I am running a Mac with Safari. Again, no problems until I uploaded D2D.

    #2
    Re: Cannot Authenticate Account #3324

    Originally posted by karrde97 View Post
    Everything was fine until I uploaded a batch from D2D. Now I get the error #3324 which I did not see anyone else having on this forum. I am running a Mac with Safari. Again, no problems until I uploaded D2D.
    Can you log in on any of the devices on your account?
    Dan H.
    VUDU QA

    Comment


      #3
      Re: Cannot Authenticate Account #3324

      I'm having the same isssue.

      Comment


        #4
        Re: Cannot Authenticate Account #3324

        Same issue. It just begin.
        My download speed is 17478 kbps, upload is 2187 kbps.
        I am on a hard line to my router. It is around 15 feet away.
        I am using the Google Chrome browser to watch Vudu.
        I am running Windows vista.
        I can still log into my vudu account.

        Jody

        Comment


          #5
          Re: Cannot Authenticate Account #3324

          I am having same issues. I log in fine and everything but when I go to play an episode or movie the message "There was a problem authenticating your account for movie playback. [#3324]" pops up. I have updated everything that needs to be even reset my license files as told to and it still does it.

          Comment


            #6
            Re: Cannot Authenticate Account #3324

            I am getting the same error when trying to watch shows on vudu.
            My download speed is 17478 kbps, upload is 2187 kbps.
            I am on a hard line to my router. It is around 15 feet away.
            I am using the Google Chrome browser to watch Vudu.
            I am running Windows vista.
            I have no other devices attached to my account except the PC.

            Jody

            Comment


              #7
              Re: Cannot Authenticate Account #3324

              We are aware of the problem and have engineers working to find a solution.

              Comment


                #8
                Re: Cannot Authenticate Account #3324

                Having the same issue "There was a problem authenticating your account for movie playback. [#3324]" with the following

                Windows 8.1 Internet Explorer 11, Chrome 32.0.1700.76
                Nexus 7 Android 4.4.2
                Galaxy Note 3 Android 4.3
                PlayStation 4
                Roku 3

                Starting to think that this isn't an issue with any of my settings or Adobe Flash.

                Comment


                  #9
                  Re: Cannot Authenticate Account #3324

                  My iPad works fine and one of my DVD works fine. Just seems to be on the web.

                  Comment


                    #10
                    Re: Cannot Authenticate Account #3324

                    I can watch from PS3 and Android, not from a PC using any browser... bummer.

                    Comment


                      #11
                      Re: Cannot Authenticate Account #3324

                      We'll keep you guys posted on a fix. It looks like PC/Mac/Tablet playback is currently having the issue.
                      Dan H.
                      VUDU QA

                      Comment


                        #12
                        Re: Cannot Authenticate Account #3324

                        Update: Everything should be back up and working. If anyone has any trouble with streaming, please restart your browser or the application and give it a try.
                        Dan H.
                        VUDU QA

                        Comment


                          #13
                          Re: Cannot Authenticate Account #3324

                          Having same problem with Windows 10 now.

                          Comment


                            #14
                            Re: Cannot Authenticate Account #3324

                            Cannot Authenticate Account #3324

                            It's been almost a week and I still can't watch any of my movies. I've logged in and out many times, restarted my machine and I've tried a different web browser. This if frustrating and If I buy these movies and can't watch them, what's the point. Could someone help please.

                            Thanks

                            Comment


                              #15
                              Re: Cannot Authenticate Account #3324

                              I am getting this error now! I downloaded a movie and i can't even watch it. It isn't working at all and i have a brand new computer so it isn't my computer!When is this issue going to be fixed?

                              Comment

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