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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Cannot Authenticate Account #3324

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    Cannot Authenticate Account #3324

    Everything was fine until I uploaded a batch from D2D. Now I get the error #3324 which I did not see anyone else having on this forum. I am running a Mac with Safari. Again, no problems until I uploaded D2D.

    #2
    Re: Cannot Authenticate Account #3324

    Originally posted by karrde97 View Post
    Everything was fine until I uploaded a batch from D2D. Now I get the error #3324 which I did not see anyone else having on this forum. I am running a Mac with Safari. Again, no problems until I uploaded D2D.
    Can you log in on any of the devices on your account?

    Comment


      #3
      Re: Cannot Authenticate Account #3324

      I'm having the same isssue.

      Comment


        #4
        Re: Cannot Authenticate Account #3324

        Same issue. It just begin.
        My download speed is 17478 kbps, upload is 2187 kbps.
        I am on a hard line to my router. It is around 15 feet away.
        I am using the Google Chrome browser to watch Vudu.
        I am running Windows vista.
        I can still log into my vudu account.

        Jody

        Comment


          #5
          Re: Cannot Authenticate Account #3324

          I am having same issues. I log in fine and everything but when I go to play an episode or movie the message "There was a problem authenticating your account for movie playback. [#3324]" pops up. I have updated everything that needs to be even reset my license files as told to and it still does it.

          Comment


            #6
            Re: Cannot Authenticate Account #3324

            I am getting the same error when trying to watch shows on vudu.
            My download speed is 17478 kbps, upload is 2187 kbps.
            I am on a hard line to my router. It is around 15 feet away.
            I am using the Google Chrome browser to watch Vudu.
            I am running Windows vista.
            I have no other devices attached to my account except the PC.

            Jody

            Comment


              #7
              Re: Cannot Authenticate Account #3324

              We are aware of the problem and have engineers working to find a solution.

              Comment


                #8
                Re: Cannot Authenticate Account #3324

                Having the same issue "There was a problem authenticating your account for movie playback. [#3324]" with the following

                Windows 8.1 Internet Explorer 11, Chrome 32.0.1700.76
                Nexus 7 Android 4.4.2
                Galaxy Note 3 Android 4.3
                PlayStation 4
                Roku 3

                Starting to think that this isn't an issue with any of my settings or Adobe Flash.

                Comment


                  #9
                  Re: Cannot Authenticate Account #3324

                  My iPad works fine and one of my DVD works fine. Just seems to be on the web.

                  Comment


                    #10
                    Re: Cannot Authenticate Account #3324

                    I can watch from PS3 and Android, not from a PC using any browser... bummer.

                    Comment


                      #11
                      Re: Cannot Authenticate Account #3324

                      We'll keep you guys posted on a fix. It looks like PC/Mac/Tablet playback is currently having the issue.

                      Comment


                        #12
                        Re: Cannot Authenticate Account #3324

                        Update: Everything should be back up and working. If anyone has any trouble with streaming, please restart your browser or the application and give it a try.

                        Comment


                          #13
                          Re: Cannot Authenticate Account #3324

                          Having same problem with Windows 10 now.

                          Comment


                            #14
                            Re: Cannot Authenticate Account #3324

                            Cannot Authenticate Account #3324

                            It's been almost a week and I still can't watch any of my movies. I've logged in and out many times, restarted my machine and I've tried a different web browser. This if frustrating and If I buy these movies and can't watch them, what's the point. Could someone help please.

                            Thanks

                            Comment


                              #15
                              Re: Cannot Authenticate Account #3324

                              I am getting this error now! I downloaded a movie and i can't even watch it. It isn't working at all and i have a brand new computer so it isn't my computer!When is this issue going to be fixed?

                              Comment

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