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Vudu Forum Guidelines

Vudu Forum Guidelines

The Vudu Forums are designed to help viewers get the most out of their Vudu experience. Here, Vudu customers may post information, questions, ideas, etc. on the subject of Vudu and Vudu -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Vudu customers with questions and/or problems with their Vudu service, there are also off-topic areas available within the Vudu Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Vudu Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Vudu reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

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Additionally, please keep in mind that although Vudu retains the right to monitor, edit, and/or remove posts within Vudu Forums, it does not necessarily review every comment. Accordingly, specific questions about Vudu products and services should be directed to Vudu customer service representatives.

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For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Vudu, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Vudu a royalty-free, irrevocable, transferable right and license to use the Comments however Vudu desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Vudu will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Vudu is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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Playback error due to HDCP?

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    Same deal and exact same message here. I have a Mac Mini (Late 2012) OS 10.14.5 connected to an LG TV. Been a little while since trying to watch a vudu movie on that computer but it was working fine last time I did. I get the error message using Chrome, Firefox and Safari. Only one window/tab open and only one of those programs open each time I tried.


      Originally posted by VuduJ View Post
      SOLVED! Vudu support just got back to me and suggested that the software for the monitor was not HDCP compliant. While that is a bit vague my mind immediately jumped to drivers. Lo and behold both monitors had generic UPnP drivers signed by Teamviewer! I selected the Update Driver option in Device Manager and navigated to the appropriate drivers I downloaded from BenQ's website for both monitors and without even needing a restart I was able to watch my movies in HD! Thanks Nick G from Vudu support!

      Figured I would post here publicly in case anyone else were to be searching for a solution to a similar problem someday.
      This was exactly my issue also. It took all of about 2 minutes to solve:
      • Open Device Manager
      • Expand Monitors and see if your actual monitors are listed. If they show PNP or a Generic monitor, check for a driver for that monitor. (I have 2 Acer V246HL and there was a driver for them)
      • Install the driver for your specific monitor and it should show the actual monitor in the tree once they are installed.
      After updating the drawings, the monitors show my physical monitors and it now works with Vudu directly.


        Originally posted by yapchagi View Post

        I think I might know what's causing the problem. If I have 2 windows open on the same browser, one for vudu and one for netflix, even if both windows are not playing any video, Vudu won't play any video due to HDCP issue. It works when I close netflix entirely.

        Anyway, here's the spec u asked.
        Windows 10 Desktop PC. RTX 2080 Ti. 2 monitors with HDCP enabled.
        I just received the HDCP error. I had Netflix open on a second tab in Firefox (not playing anything). All I did was close the Netflix tab and VUDU started working again. Using Windows 10 with latest Firefox browser 72.0.1 64-bit. Thanks for the tip that you can't have Netflix and VUDU open in your browser at the same time.


          This is what I did to fix this for me on a windows 10 desktop using the latest version of chrome:
          1)Go to Chrome Settings-Advance Settings-System. DeSelect Use hardware acceleration when available.
          2) Monitor manufacturer. Mine is BenQ. So I went to BenQ site and fetched the specific driver for windows 10.
          3) Restart Chrome


            HDCP error in Chrome and Brave. I found that my monitor in Device Manager said Generic Pnp monitor. I right clicked it and chose "update" and it found a specific driver for that monitor. HDX resolution immediately worked once the driver was updated. I didn't even need to restart the browser.


              The bad part of this is that it appears when ANY of your monitors are not HDCP compliant you can't watch HD content on ANY monitor.

              For example, I have two 25" Dell QHD monitors that are compliant. But, because of COVID-19 and working from home I pulled out an old USB-3 AOC monitor that is not HDCP compliant and plugged it in for extra real estate. Because that 1366x768 USB monitor was added to the mix I can't watch content anywhere. I did not expect that.

              If I unplug the USB-3 monitor, HD playback will start. When I plug it back in, playback stops.

              I think this type of situation is causing a lot of people to run into this issue.